Resource Coordinator

Korn Ferry

2d•Onsite

About The Position

Korn Ferry is seeking a Resource Coordinator for a 6-month assignment, with the possibility of extension, to join their centrally managed professional resourcing team. This role involves working closely with the Firm’s internal consulting population across core solution areas to staff and schedule talent for clients and optimize resource deployment. The Resource Coordinator will be responsible for staffing and scheduling consultants ranging from Analyst to Senior Client Partner level for client work. This is achieved by utilizing the Korn Ferry TalentFinder resource management system to match client resource requests with available consultants who possess the necessary skills and qualifications. Additionally, the role provides support for large-scale projects that require high-volume scheduling across various solutions. The position demands a combination of adherence to complicated multi-step processes, the ability to identify creative solutions, and strong problem-solving skills within a fast-paced, project-driven environment. While the preferred location is Minneapolis, travel is not required. The Resource Management function operates as a cohesive and global team, aiming to drive utilization for the firm, ensure client impact, and support consultant development. Key principles for this team include teaming, elevating the Korn Ferry brand through professionalism, improving processes to meet SLAs and best practices, appreciating team members, and communicating clearly and professionally with clients and colleagues.

Requirements

Bachelor’s degree or equivalent additional experience
2+ years of logistics coordination/event planning/staffing experience, especially calendar management of multiple people in remote locations
High attention to detail
Strong customer service focus
Ability to be adaptable and manage stress in a fast-paced, ambiguous environment
Ability to build and foster relationships with cross-functional and remote teams, at all levels of the organization, both internally and externally
Ability to influence without authority
Advanced proficiency in the Microsoft Office suite (including Outlook, Excel, and Access)
Ability to quickly learn new systems

Responsibilities

Understand the need fully in the context of the client and solution for each new assignment.
Manage the end-to-end scheduling process for participants who will be interacting with Korn Ferry consultants.
Identify dates, secure times, establish the meetings with audio- or video-conferencing technology, and incorporate relevant participant information for the meeting.
Prepare proactively for re-scheduling contingencies.
Schedule and respond to participants within standard service level agreements (SLAs).
Use agreed upon client templates for communication where available otherwise communicate in clear, business appropriate language.
Orchestrate scheduling for projects with large groups of participants and multiple steps within tight timeframes.
Implement trackers to monitor progress and report status.
Leverage multiple technologies for scheduling, as needed for each individual project.
Assure other functions within the business have all information needed to interact successfully with the scheduled participants.
Maintain a customer-centric, “outside in” frame of mind, assuring a positive and seamless experience for the participant.
Manage client team expectations through appropriate information sharing and education.
Identify and match right-fit talent from Korn Ferry’s resource pool to the appropriate work assignments.
Prioritize from among scarce resources and collaborate to adjust assignments where needed.
Work with delivery consultants to address schedule conflicts.
Connect with appropriate Resource Managers to gain insight into new consultants that work on the type of projects you schedule.
Understand the cost implications of different talent choices, and apply this knowledge to optimize profitability at the firm level rather than local level.
Understand the business levers for when and why to engage contingent workforce team members and become proficient in how to do so.
Appreciate fully the need to adapt staffing and scheduling approaches when working across different countries, time zones, and cultures.
Support onboarding of new consultants, educating them on scheduling practices, calendar etiquette, and how to benefit from Korn Ferry Talent Finder.
Follow all internal requirements including region specific requirements for accessing and/or storing personal identifying information.
Respond within 24 hrs. of the requests, or re-direct the request immediately.
Provide continuous education of colleagues around the scope of the Resource Analyst services and best way to engage the team.
Demonstrate knowledge of project delivery cycles, billable hours, time entry, etc.
Maintain awareness of utilization metrics and how scheduling decisions can affect the results of our consultants.
Continuously learn about Korn Ferry solutions and how they impact staffing and scheduling differently, as well as about our organizational matrix, markets, functions, and lines of business.