Resource Coordinator (A&A) - Fully Remote/Hybrid

WilkinGuttenplan, P.C.•East Brunswick, NJ

15h•Hybrid

About The Position

WilkinGuttenplan is seeking a Resource Coordinator to support their Accounting & Assurance (A&A) department. This role focuses on the effective day-to-day coordination of scheduling and resource allocation. The Resource Coordinator will be the primary scheduling point of contact for A&A staff and in-charges, handling inquiries, maintaining accurate schedules, and ensuring appropriate resource allocation. This is a people-facing role requiring strong organizational skills, the ability to build trust, and a commitment to operational smoothness.

Requirements

Bachelor's degree in Accounting, Business Administration, or a related field.
Proficient in Microsoft Office Suite with strong Excel skills; ability to quickly learn new programs and technologies.
Strong analytical and organizational skills, with high attention to detail and the ability to manage multiple priorities simultaneously.
Ability to manage shifting priorities and maintain composure during peak periods.
Clear and effective written and verbal communication skills, with the ability to collaborate across all levels of the firm.
Ability to handle sensitive information with confidentiality and professionalism.
Proactive problem-solver who can work independently and escalate appropriately.
Possesses and demonstrates strong understanding and alignment with our firm’s core values of honesty and candor, continual learning, innovation, mentorship, leadership, team player, client committed, and community oriented.

Nice To Haves

Experience in a professional services or public accounting environment preferred.
Background in scheduling, resource coordination, or client-service operations a plus.
Experience with Beeye or other scheduling/resource management software for professional services firms a plus.

Responsibilities

Act as the go-to scheduling contact for A&A staff and in-charges, resolving questions and issues directly, and escalating to the Resource & Operations Manager when needed.
Coordinate and manage all scheduling and resource allocation for the A&A department, including active monitoring of capacity channels, pairing requests quickly and closing them out effectively.
Conduct regular check-ins with staff, and loop in coaches as needed, including onboarding check-ins with new hires, to ensure schedules are understood, hours are tracking as expected, and capacity commitments are being met.
Monitor scheduled-to-actual variances in billable hours and capacity, share observations on skill gaps, cross-training opportunities, or potential hiring needs with the Resource & Operations Manager - helping ensure the right conversations are happening at the right time.
Perform first-level review of staff capacity commitments against firm billable targets, escalating findings to the Resource & Operations Manager ahead of department head review.
Maintain the scheduling system and compile capacity reporting to support staffing recommendations and hiring decisions.
Help facilitate post-engagement evaluations and the continuous feedback process by ensuring the right staff and evaluators are appropriately connected within the A&A department.
Prepare and distribute scheduling and capacity updates ahead of internal operations meetings, ensuring all participants have the information needed for productive staffing discussions.
Contribute to process improvement efforts and support broader firm initiatives as directed by the Resource & Operations Manager.