Resource Coordinator

Brown Edwards • Glen Allen, VA

21h • Hybrid

About The Position

Brown Edwards, a Top 100 Firm with approximately 450 professionals, provides assurance, tax, and business advisory services. As one of the largest independent CPA firms in the Virginia/West Virginia/Tennessee region, we serve a diverse clientele from small companies to large corporations. Our success is built on a commitment to excellence. We are seeking a Resource Coordinator to join our team, offering flexibility with hybrid or remote work options. This role is crucial for maintaining accurate staff schedules to ensure timely client work completion and optimal resource utilization. The Resource Coordinator will manage schedules in the Firm’s scheduling software, potentially coordinating assignments across multiple service lines, and ensuring that scheduling decisions align with staff availability, skillsets, and Firm needs to support workflow efficiency.

Requirements

• High School Diploma or GED required
• Intermediate to advanced Microsoft Office Suite experience
• Strong verbal and written communication skills
• Ability to work and communicate effectively with professionals at all levels
• Ability to work in a deadline-driven environment and manage multiple tasks with strong attention to detail
• Ability to work independently or collaboratively with administrative or management personnel
• Ability to maintain confidentiality
• Strong judgment and reasoning skills
• Ability to respond tactfully and professionally in high-demand situations

Nice To Haves

• Bachelor’s degree in business administration or related field preferred
• 4+ years of management or coordination experience preferred
• Experience in a professional services firm preferred
• Scheduling software experience strongly preferred

Responsibilities

• Maintains Firm confidentiality.
• Follows Firm policies and procedures.
• Develops an understanding of the Firm’s vision, plan, and strategies and their role in achieving them.
• Works sufficient hours needed to complete assigned responsibilities.
• Creates, plans, and updates staff schedules within the Firm’s scheduling software with direction from the Resource Manager.
• Reviews schedules continually for open time, unscheduled jobs, conflicts, and required follow-up action.
• Monitors workflow progression and assigns additional resources as needed to maintain timeliness.
• Confirms schedules 3–6 months in advance.
• Updates lost clients in the scheduling software and removes associated scheduled time.
• Finalizes new hire setups in the scheduling software, ensuring appropriate time is reserved for training and onboarding.
• Adjusts available staff time to reflect percentage agreements and part-time statuses.
• Upon employee termination, reallocates work assignments.
• Updates staff skillsets in the scheduling software to ensure accurate matching of work.
• Matches client work to staff based on experience, industry/specialty, technical expertise, and geography.
• Aligns staff assignments to enhance engagement productivity and support staff development.
• Analyzes scheduling data and works with the Resource Manager to resolve staffing issues and concerns.
• Serves as a point of contact for staff regarding scheduling issues and assignment questions.
• Manages FPTO/PTO and CPE scheduling requests to maintain workflow and productivity.
• Understands staff productivity and adjusts schedules as appropriate.
• Participates in capacity planning and assists with reconciliations between scheduled time and budgeted time.
• Runs reports and provides support to the Resource Manager, Service Line Leaders, and Industry/Specialty Leaders as requested.
• Supports service line administration tasks as needed.

Benefits

• Medical, Dental, Vision, FSA and HSA options
• STD/LTD
• Firm-paid Life Insurance, and Supplemental Life, Critical Illness and Accident coverages
• 401K Profit Sharing Plan with Pre-tax and Roth deferral options and employer match
• Competitive compensation and annual merit considerations
• Annual and engagement-based performance assessments
• Firm-wide Peer Recognition and Rewards platform
• Flexible working options with generous PTO
• “Dress for Your Day” policy
• Educational support and Continuing Professional Education (CPE) programs
• Reimbursements for some membership dues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED