RESOURCE COORDINATOR

RETAIL TECH INC • Chanhassen, MN

3d • $45,000 - $50,000 • Onsite

About The Position

The Resource Coordinator communicates with and schedules qualified internal customers for onsite events based on event-specific criteria. He/she is responsible for confirming event details with field technician 24 hours prior to event.

Requirements

• Proven success supporting internal and external customers
• Strong attention to detail
• Ability to multi-task in a fast-pace environment
• Strong communication skills
• Excellent organization and time management skills
• Professional, high-integrity, reliable, organized, driven and results-oriented
• Proficient MS Office skills (Word, Excel, and Outlook)
• Adaptability
• Can Do positive attitude
• Bachelor’s degree or equivalent combination of education and experience preferred
• 2-3 years of technical customer support
• High school diploma or equivalent required

Responsibilities

• Contact and schedule field technicians for onsite events
• Manage and negotiate labor rate per event per established budget
• Negotiate additional costs including miscellaneous materials acquired by field technicians, travel and lodging fees
• Provide escalations regarding scheduling conflicts including cancellations, reschedules and budget issues
• Recruit, develop and train new and existing field technicians
• Participate in Technician (Roster) Review Meetings
• Other duties as assigned.

Benefits

• Medical and Dental Insurance through BC/BS (100% of the employee rate and 50% of dependent rate paid by the company)
• Company paid Long Term Disability and Life Insurance
• Voluntary Vision and Short Term Disability Insurance
• PTO
• Holiday Pay
• 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree