Resource Clinical Navigator | PAM Health Corporate

PAM Health Corporate Office • Enola, PA

2d • Remote

About The Position

This position serves as a national clinical and business development resource, supporting PAM Health hospitals and markets under the direction of the Business Development Educator. The role involves cultivating referral relationships, supporting census growth initiatives, completing patient assessments, and providing operational and business development support to facilities. Extensive national travel is a requirement for this position, covering all PAM Health markets across the US.

Requirements

• Degree in a health-related field from an accredited college or university preferred.
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
• Prior marketing and/or rehabilitation/LTACH experience preferred.
• Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.
• Experience supporting multiple facilities or markets preferred.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently and adapt quickly to changing operational needs.
• Knowledge of healthcare admissions processes, payer authorization requirements, and referral management.
• Ability to travel nationally for extended periods of time.
• Ability to collaborate effectively with corporate and local leadership teams.
• Reliable transportation.
• Ability to travel by air as needed.
• Ability to charge expenses and complete expense reimbursement forms.

Responsibilities

• Maintains responsibility for patient referral until patient admits to PAM Health.
• Displays knowledge of both inpatient rehabilitation and long-term acute care (LTACH) admissions criteria for pre-assessment analysis.
• Coordinates and completes on-site pre-admission assessments on potential patients unless geographically prohibitive or operationally impractical. Completes phone/FAX assessments if geographically prohibitive. Documents pre-admission assessments legibly, accurately, and completely in the approved format.
• Reviews medical record of referred patient and identifies all aspects related to pre-certification financial coverage and admission criteria. Serves as a navigator to the Admissions office for insurance companies and provides clinical information to obtain pre-certification from payers.
• Obtains and reviews admission information by evaluating the patient's medical record and interviewing the patient and/or family to support the admission process. Assesses the patient's appropriateness for admission, recommends the appropriate level of care, and communicates the admission status to the referral source in coordination with the Admissions Department.
• Orients patient and/or family to facility services, including length of stay. Educates, supports and serves as a resource to family members of current, past, and potential patients.
• Communicates with facility Admissions department and facility CEO on a daily basis to optimize census management and case finding strategies.
• Follows up on all pending as well as medical denials in person to re-evaluate potential for admission.
• Conducts follow up with referral facilities to ensure satisfaction and service levels were met.
• Provides temporary market support during hospital openings, staffing transitions, census growth initiatives, and operational needs.
• Supports and assists with marketing strategies for assigned facilities and markets nationwide.
• Uses sales and marketing techniques to support growth in admissions and revenue volume.
• Collaborates with Business Development Educators and local leadership to support market action plans and growth strategies.
• Utilizes educational opportunities to present PAM Health hospitals and services to referral sources.
• Identifies contacts and manages potential referral sources using approved account management systems.
• Uses prospecting methods to generate leads and referral opportunities.
• Supports referral and admission goals for assigned facilities and territories.
• Participates in community events and activities.
• Attends required Business Development meetings and operational calls.
• Functions as a national resource supporting facilities across multiple markets as assigned.
• Identifies and educates new referral sources to PAM Health programs and services.
• Assesses and conveys stakeholder needs. Establishes and maintains strong relationships with providers through ongoing assessment and servicing of their rehabilitation/LTACH needs.
• Schedules educational in-services to educate referral sources about PAM Health programs and services; works closely with Admissions departments, Business Development Educators, DSIs, CEOs, and local leadership teams to achieve census goals and assigned objectives.
• Provides or arranges educational presentations to referral sources, physicians, discharge planners, families, and community members as requested.
• Coordinates and schedules professional, family, and/or potential patient tours of facilities.
• Gathers information on healthcare providers in facility service areas and forwards opportunities and market intelligence to leadership.
• Assists in the development of new programs and services through ongoing assessment of professional, family, and patient needs.
• Remains current on new programs and services in the PAM Health System through frequent communication and facility visits.
• Assists with onboarding, mentoring, and field training support for business development and admissions team members as assigned.
• Effectively maintains log of all pending cases.
• Provides periodic verbal, telephone, and email updates on activities, operational barriers, and market trends as requested.
• Maintains a resource library of articles and information for distribution to professionals, community members, families, and potential patients to assist them in understanding facility services and disability groups served.
• Completes required reports, updates, and territory planning documentation.
• Maintains territory Account Management System and related reporting tools.
• Maintains the highest level of customer service via courtesy, compassion, responsiveness, and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.
• Demonstrates professionalism and adaptability while supporting varying markets, leadership teams, and operational environments.
• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree