Resource Centre Coordinator (Term)

University of Toronto • Mississauga, ON

5d • CA$72,119 - CA$92,226 • Onsite

About The Position

The UTM Career Centre is a student-focused service whose mission is to help students develop career management skills that they can use throughout their life. The staff operate as a team, each contributing via their specific role and by supporting others in Centre goals. Under the supervision of the Director, Career Centre, the Resource Centre Coordinator coordinates front line services for the Centre, supervising, training and supporting front line staff (Career Services Representative, Career Centre Assistant and student Career Assistants) in the provision of proactive, customer friendly front line career and employment services. The Coordinator produces monthly statistical reports for most aspects of the Centre, and creates/maintains dashboards for fluid access to information. The Coordinator fosters a commitment to equity, diversity, inclusion and a welcoming and professional environment for students and visitors where confidentiality and privacy of information is respected, maintained and protected. The role assesses services and operations via student and staff assessments and analyzing statistical data and prepares reports and recommendations. The role provides oversight for the front line operations including the physical space and environment of the Centre within the Student Services Hub. The role also coordinates the overall student staff hiring for the Career Centre, working with other student staff supervisors.

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum 3 years related experience working in a post-secondary setting in a front line customer service student assistance role, with at least one year of supervisory experience, preferably with both staff and student staff.
• Experience working with people from diverse backgrounds.
• Experience collecting and analyzing service usage statistics
• Experience developing, conducting and analyzing service assessments.
• Experience developing training plans
• Experience developing and assessing learning outcomes.
• Experience utilizing a broad base knowledge of student and career development.
• Experience with ROSI/Acorn or a similar student information database system, and a scheduling/appointment database system.
• Advising and coaching skills with demonstrated success in developing other professional and student staff to advise students.
• Advanced communication skills, both verbal and written.
• Strong time management skills with the ability to address multiple priorities in a calm, professional and proactive manner.
• Proficiency in building and using data dashboards e.g. Power BI
• Strong decisionmaking ability with flexibility for change.
• Supervisory skills.
• Coordination, organizational and administrative skills.
• Proficient in MS Office suite and use of internet and email.
• Ability to build and maintain effective and cooperative relationships with colleagues.

Nice To Haves

• Experience working in a counselling or employment services environment considered an asset.
• Knowledge of the University of Toronto and the University of Toronto Mississauga.

Responsibilities

• Overseeing day-to-day service delivery requirements and operational needs
• Directing the activities of a group of staff appointed employees all performing a similar function
• Coordinating the recruitment process and training of casual staff
• Analyzing and recommending staffing and student service needs
• Designing surveys to support the evaluation of strategies and objectives
• Analyzing administrative processes and procedures and recommending changes for improvement
• Determining key performance indicators to measure success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level