Resource Center Specialist

Pioneer Bank • Las Cruces, NM

1d • $16 - $18

About The Position

Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of Pioneer Bank in Las Cruces, NM as a Resource Center Specialist! As our Resource Center Specialist, you'll earn a competitive wage of $16 - $18 an hour. Pioneer Bank offers amazing benefits and perks, including: Medical, dental, vision, and life insurance 401(k) Paid time off (PTO) Paid holidays Tuition reimbursement DISCOVER WHO WE ARE Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture! THE VITAL CUSTOMER SERVICE ROLE YOU'LL HAVE Your day will consist of assisting customers with all questions and issues related to their accounts via phone. An extensive knowledge of our products and services will be used regularly. Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement is expected. General clerical duties are also a necessary part of the role. These responsibilities include handling retail internet banking solutions, customer phone services, branch reports, and file maintenance. You will be expected to manage mobile banking solutions, bill pay solutions, and business internet banking solutions. The position also involves addressing Visa card issues, including foreign authorizations and disputes, as well as processing ACH/check stop payments and check orders.

Requirements

• High school diploma or equivalent
• Ability to use a computer keyboard and a 10-key calculator by touch
• Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor
• Strong communication and interpersonal skills
• Basic computer skills

Nice To Haves

• Having at least 1 year of relative job experience is a plus!

Responsibilities

• assisting customers with all questions and issues related to their accounts via phone
• Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement
• handling retail internet banking solutions, customer phone services, branch reports, and file maintenance
• manage mobile banking solutions, bill pay solutions, and business internet banking solutions
• addressing Visa card issues, including foreign authorizations and disputes
• processing ACH/check stop payments and check orders

Benefits

• Medical, dental, vision, and life insurance
• 401(k)
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED