Resource Specialist

Community Action of Skagit County•Mount Vernon, WA

4d•$20 - $22

About The Position

The Resource Specialist greet, welcome, and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. The specialists are trained and expected to be experts in resources and referrals. They are expected to greet, listen, build trust, and understand the needs of visitors in order to assess, navigate, and connect them to services appropriately. Looking for a dynamic person to join our Resource Center team! The position will be full time at 37.5 hours per week. Bilingual in Spanish/English is highly preferred, but not required. All training provided on the job for those that have a passion for serving and helping our community.

Requirements

High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred.
Social service experience or a desire to work in social services preferred.
Previous customer service experience required.
Or a combination of education and experience providing the knowledge, skills, and abilities to successfully perform the work.
Valid driver’s license and auto liability insurance required for work related travel.
Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, HIPAA, de-escalation and Narcan administration.
Basic clerical skills (filing, math, calculator, data entry, legible writing) required.
Excellent customer service skills.
Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues.
Must be reliable, dependable, and demonstrate regular physical attendance.
Must be able to defuse difficult situation.
Active listening, open-mindedness, and empathetic skills.
Self-motivated, flexible, adaptive, and resourceful critical thinking skills.
Strong organization and time management required, with ability to multi-task.
Must have strong and effective communication skills (oral and written).
Ability to be an effective and positive ambassador for the agency.
Competency of standard office procedures and equipment.
Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook.
Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

Nice To Haves

Spanish/English bilingual preferred, additional languages helpful.

Responsibilities

Answer assigned phone lines, screen, and direct calls to appropriate staff or department.
Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency.
Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment.
Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable.
Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow through.
Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments.
Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly.
Perform appointment confirmation calls, as assigned.
Assist with PSE file, as assigned.
Track calls and types of requests that come in over the phone, in person, and by email.
Keep reception area and waiting room clean and tidy.
Ensure clean and accurate data entry. Assist others with data entry as assigned.
Provide general clerical support functions as assigned.
Provide coverage for breaks and lunches for other service screeners.
May be asked to provide Service Screening coverage at other agency locations.
Participate in agency and team meetings and trainings as required.
Other duties assigned by management.