Resource Center Specialist
About The Position
The Resource Center Specialist at Pioneer Bank plays a crucial role in supporting the bank's mission of making a positive difference in the lives of its customers. This position involves assisting customers with various account-related inquiries and issues, primarily through phone support. The specialist will also provide support for online and mobile banking services, including bill pay, debit card management, and internet banking solutions. Additionally, the role requires processing account maintenance requests and performing related administrative and clerical duties.
Requirements
- High school diploma or equivalent
- Basic computer proficiency
- Strong verbal and written communication skills
- Ability to use a computer keyboard and 10-key calculator
- Ability to relate to customers with empathy and professionalism
- Strong customer service and communication skills
- Friendly, professional, and solution-oriented attitude
- Ability to multitask and stay organized in a fast-paced environment
- Detail-oriented with strong problem-solving skills
- Team player who enjoys helping others
Responsibilities
- Assist customers with account-related questions and issues by phone
- Support online and mobile banking services
- Assist with bill pay, debit card, and internet banking solutions
- Process account maintenance requests and related transactions
- Perform clerical and administrative duties as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
