Resource Center Coordinator, Brown Cancer Center, Oncology, 8a-430p

UofL Health•Louisville, KY

4d•Onsite

About The Position

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: Job Description The Resource Center Coordinator provides on-going oversight to the business activities of the Resource Center including: Inventory Management, Patient Profile Database Management and Analysis, Marketing Material Management and Distribution, Media/Community Events. Essential Functions: Under the direct supervision of the Director of Oncology Screening, Outreach, & Wellness; time will be divided as needed to complete and meet the demands of the following duties: Works with SOAR On director to ensure efficient operations of the Resource Centers meeting organizational goals for customer service and clinical quality initiatives. Provides on-going reporting regarding program attendance, marketing responses and other patient feedback to Cancer Center administrative and clinical management to better target programs, develop new communication and marketing strategies. Supports marketing initiatives of BCC through tracking of responses and provides ongoing analysis of effectiveness. Tracks referrals and provides follow-up information to patients requesting BCC information. Works collaboratively with BCC marketing managers and development team. Maintains inventory control of BCC supplies and supervises inventory orders to ensure appropriate supply level. Provides invoices and P.O.’s to accounting. Assists leader with process improvements reviewing productivity reports for the Resource Center and budgets appropriately. Assists as needed with community programs, health fairs, screenings, and other media events/programs representing the Brown Cancer Center. Works collaboratively with the M. Krista Loyd Resource Center lead coordinator, multidisciplinary team, and other BCC departments to ensure patient safety regarding diagnoses and treatment contributing to the accomplishment of organizational goals. (i.e. patient satisfaction and community resources.) Shift Requirements: Shift Length (in hours): 8hrs # Shifts/Week: 5 Overtime Required: ☒ Infrequently ☐ Sometimes ☐ Often ☐ n/a (exempt position) Other Functions: Maintain compliance with all company policies, procedures and standards of conduct. Performs other duties as assigned. Additional Job Description: Additional Job Description Job Requirements (Education, Experience, Licensure and Certification) Education: Associate’s degree or equivalent combination of education and experience. Experience: Minimum of two years office experience, preferably in healthcare setting. Experience with database management, marketing/ communication materials preparation, inventory management preferred. Experience in customer service program initiatives and community media events preferred. Job Competency: Knowledge, Skills, and Abilities critical to this role: Communication Organization Critical Thinking Active Listening Cultural Competency Empathy Language Ability: Must be able to communicate effectively in both verbal and written formats. Reasoning Ability: Able to critically think through complex patient situations, process improvements, evidence-based practice. Able to assist others in developing clinical reasoning skills. Computer Skills: Competency with Microsoft Office programs and applications Competent use of Electronic Medical/ Health Record systems utilized by UofL Health Network and its affiliates Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times. Maintains confidentiality and protects sensitive data at all times. Adheres to organizational and department specific safety standards and guidelines. Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community. UofL Health Core Expectation: At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by: Honoring and caring for the dignity of all persons in mind, body, and spirit Ensuring the highest quality of care for those we serve Working together as a team to achieve our goals Improving continuously by listening, and asking for and responding to feedback Seeking new and better ways to meet the needs of those we serve Using our resources wisely Understanding how each of our roles contributes to the success of UofL Health UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. Please login into Workday and search for Job Hub.

Requirements

Associate’s degree or equivalent combination of education and experience.
Minimum of two years office experience, preferably in healthcare setting.
Communication
Organization
Critical Thinking
Active Listening
Cultural Competency
Empathy
Must be able to communicate effectively in both verbal and written formats.
Able to critically think through complex patient situations, process improvements, evidence-based practice.
Able to assist others in developing clinical reasoning skills.
Competency with Microsoft Office programs and applications
Competent use of Electronic Medical/ Health Record systems utilized by UofL Health Network and its affiliates

Nice To Haves

Experience with database management, marketing/ communication materials preparation, inventory management preferred.
Experience in customer service program initiatives and community media events preferred.

Responsibilities

Works with SOAR On director to ensure efficient operations of the Resource Centers meeting organizational goals for customer service and clinical quality initiatives.
Provides on-going reporting regarding program attendance, marketing responses and other patient feedback to Cancer Center administrative and clinical management to better target programs, develop new communication and marketing strategies.
Supports marketing initiatives of BCC through tracking of responses and provides ongoing analysis of effectiveness.
Tracks referrals and provides follow-up information to patients requesting BCC information.
Works collaboratively with BCC marketing managers and development team.
Maintains inventory control of BCC supplies and supervises inventory orders to ensure appropriate supply level.
Provides invoices and P.O.’s to accounting.
Assists leader with process improvements reviewing productivity reports for the Resource Center and budgets appropriately.
Assists as needed with community programs, health fairs, screenings, and other media events/programs representing the Brown Cancer Center.
Works collaboratively with the M. Krista Loyd Resource Center lead coordinator, multidisciplinary team, and other BCC departments to ensure patient safety regarding diagnoses and treatment contributing to the accomplishment of organizational goals. (i.e. patient satisfaction and community resources.)
Maintain compliance with all company policies, procedures and standards of conduct.
Performs other duties as assigned.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.