Resource Center Coordinator, Brown Cancer Center, Oncology, 8a-430p

UofL Health•Louisville, KY

2d•Onsite

About The Position

The Resource Center Coordinator provides on-going oversight to the business activities of the Resource Center including: Inventory Management, Patient Profile Database Management and Analysis, Marketing Material Management and Distribution, and Media/Community Events. This role is under the direct supervision of the Director of Oncology Screening, Outreach, & Wellness. UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Requirements

Associate’s degree or equivalent combination of education and experience.
Minimum of two years office experience, preferably in healthcare setting.
Experience with database management, marketing/ communication materials preparation, inventory management preferred.
Experience in customer service program initiatives and community media events preferred.
Communication
Organization
Critical Thinking
Active Listening
Cultural Competency
Empathy
Must be able to communicate effectively in both verbal and written formats.
Able to critically think through complex patient situations, process improvements, evidence-based practice.
Able to assist others in developing clinical reasoning skills.
Competency with Microsoft Office programs and applications
Competent use of Electronic Medical/ Health Record systems utilized by UofL Health Network and its affiliates

Nice To Haves

Experience with database management, marketing/ communication materials preparation, inventory management preferred.
Experience in customer service program initiatives and community media events preferred.

Responsibilities

Provides on-going reporting regarding program attendance, marketing responses and other patient feedback to Cancer Center administrative and clinical management to better target programs, develop new communication and marketing strategies.
Supports marketing initiatives of BCC through tracking of responses and provides ongoing analysis of effectiveness.
Tracks referrals and provides follow-up information to patients requesting BCC information.
Works collaboratively with BCC marketing managers and development team.
Maintains inventory control of BCC supplies and supervises inventory orders to ensure appropriate supply level.
Provides invoices and P.O.’s to accounting.
Assists leader with process improvements reviewing productivity reports for the Resource Center and budgets appropriately.
Assists as needed with community programs, health fairs, screenings, and other media events/programs representing the Brown Cancer Center.
Works collaboratively with the M. Krista Loyd Resource Center lead coordinator, multidisciplinary team, and other BCC departments to ensure patient safety regarding diagnoses and treatment contributing to the accomplishment of organizational goals. (i.e. patient satisfaction and community resources.)
Maintain compliance with all company policies, procedures and standards of conduct.
Performs other duties as assigned.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.