Resort Services Supervisor

Westgate Resorts • Orlando, FL

13h • Onsite

About The Position

As a Resort Services Supervisor, you will notify the telephone company of switchboard operational difficulties reported by operators. You will maintain a record of incoming and outgoing long distance and tie line calls, noting duration and time of calls. You will also compile a phone directory, arrange for its distribution to designated personnel, and keep a record of directories distributed. Additionally, you will assign switchboard positions, determine work procedures, prepare work schedules, and expedite workflow. You will issue written and oral instructions, assign duties, and examine work for exactness, neatness, and compliance to policies and procedures. You will study and standardize procedures to improve the efficiency of subordinates, maintain harmony among workers, and resolve grievances. You will prepare composite reports from individual reports of subordinates, adjust errors, and manage complaints. You will also train new team members and keep attendance records, and ensure faxes and mail are distributed and handled correctly. Finally, you will conduct a daily audit and trace any questionable phone problems.

Requirements

• 1 year previous supervisory experience in call-center environment required.
• Must be able to work second shift, weekends and holidays.
• Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
• Excellent customer service skills to ensure every guest is welcomed and assisted.
• Strong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner.
• Applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Notify telephone company of switchboard operational difficulties reported by operators.
• Maintain record of incoming and outgoing long distance and tie line calls, noting duration and time of calls.
• Compile a phone directory, arrange for distribution to designated personnel and keep record of directories distributed.
• Assign switchboard positions.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Issue written and oral instructions.
• Assign duties and examine work for exactness, neatness, and compliance to policies and procedures.
• Study and standardize procedures to improve efficiency of subordinates.
• Maintain harmony among workers and resolves grievances.
• Prepare composite reports from individual reports of subordinates.
• Adjust errors and manage complaints.
• Train new team members and keep attendance records.
• Ensure faxes and mail is distributed and handled correctly.
• Conduct a daily audit and trace any questionable phone problems.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed