Sugarloaf Resort Services Representative

Boyne Resorts • Carrabassett Valley, ME

11h • Onsite

About The Position

Resort Services Representatives provide friendly, face-to-face service to guests, helping answer questions, solve problems, and create a great experience from start to finish. The role is available for both full-time and part-time team members, with starting wages anticipated between $17.50 and $18.50 per hour, along with great job perks. The ideal candidate will possess a sense of humor, a calm and caring approach, and a willingness to go above and beyond for guests. This position offers a supportive and fun team environment, with many seasonal team members returning year after year.

Requirements

• Friendly, level-headed, dependable, and takes pride in providing excellent guest service.
• Excellent communication and interpersonal skills, with the ability to remain calm, patient, and professional when handling challenging guest situations.
• Comfortable thinking on their feet, following established procedures, and providing excellent service in a fast-paced, busy environment.
• Comfortable learning and accurately communicating detailed information about Sugarloaf’s products, policies, tickets, passes, promotions, and events.
• Committed to creating a welcoming, positive experience for every guest.
• Flexible and able to work effectively as part of a team.
• Must be available to work weekends and holidays throughout the winter season.
• At least 18 years old with a high school diploma or equivalent.

Responsibilities

• Welcome guests with a friendly, positive and professional approach, creating a great first impression and helping guests feel at home.
• Develop a strong working knowledge of Sugarloaf’s policies, products and services, to confidently assist and inform guests.
• Become familiar with and maintain knowledge of the annual Ticket Promotion Manual, using it as a resource to accurately answer guest questions and provide up-to-date information.
• Listen to guests’ needs, questions, and concerns and provide thoughtful, personalized assistance to help them make the most of their Sugarloaf experience.
• Assist guests in finding appropriate resolutions to concerns within established guidelines and manager direction.
• Handle challenging situations with patience, empathy, and professionalism, working to resolve concerns quickly and respectfully while maintaining a positive guest experience.
• Process guest transactions accurately and efficiently using the POS system, while maintaining accountability for all transactions.

Benefits

• Free lift pass for skiing and/or riding
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED