Resort Sales Associate

Foxwoods Resort Casino•Ledyard, CT

4d•Onsite

About The Position

Be the driving force behind group sales success at Foxwoods Resort Casino. In this fast-paced role, you’ll support Sales Managers with proposals, contracts, site visits, and client coordination—playing a key part in securing and delivering unforgettable group experiences. The Resort Sales Associate provides essential support to the Resort Sales team by managing a wide range of administrative, client service, and coordination responsibilities that directly impact the success of group sales efforts at Foxwoods Resort Casino. This highly organized and detail-oriented individual plays a key role in managing sales inquiries, preparing proposals and contracts, coordinating site visits and planning meetings, and maintaining accurate sales records and communication in Salesforce and related systems. This position also supports financial processes including the collection of deposits, tax documentation, and billing coordination in collaboration with the Accounting and Finance teams. The associate ensures that all sales activities, documentation, and internal reports are accurate, timely, and aligned with tribal policy and service standards. In addition to supporting the daily needs of Sales Managers, the associate contributes to business development efforts through RFP response coordination, third-party lead assignment (e.g., Cvent, HPN, Simpleview), and preparation for off-site events, sales travel, and client engagement. This role serves as the welcoming face of the Resort Sales Office, managing reception coverage, assisting walk-in guests, and collaborating across departments to ensure a seamless and professional client experience.

Requirements

High school diploma or GED as well as one (1) year of administrative experience in a professional office environment; or an associate's degree in Hospitality Management, Business Administration, Communications, Marketing or Events Management.
Proficiency in hospitality systems (Salesforce, Cvent, Microsoft Office, Opera/Amadeus preferred).
Exceptional verbal and written communication skills.
High attention to detail and excellent organizational skills.
Ability to work independently while managing multiple deadlines and requests.
Professional demeanor and polished guest service approach.
Must be comfortable standing and walking for extended periods.
Must be well-organized and detail oriented.

Nice To Haves

Opera/Amadeus preferred

Responsibilities

Adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
Answer incoming calls and greet walk-in guests at the Catering and Resort Sales office with professional hospitality and accuracy.
Screen and qualify incoming inquiries, enter leads in Salesforce, and forward to appropriate managers.
Review, assign and update CVent, HPN, Simpleview or other 3rd party channel leads, including sending standard responses, creating inquiries in Salesforce, and assigning to appropriate managers.
Generate detailed custom proposals based on inquiries and RFPs.
Coordinate and manage site visits and planning meetings including but not limited to accommodations, travel, confirmations, welcome letters and amenities, customer gifts, sales kits and meeting materials.
Generate detailed sales contracts and agreements and send to clients for review and signature upon approval from Sales Managers.
Request, collect, and process client deposits and payments, ensuring adherence to payment schedules. Coordinate the completion and submission of tax documents, direct bill applications, and assist with the billing process, working closely with Accounting and Finance. Track and monitor payment statuses, following up on outstanding balances and ensuring timely collection.
Create and maintain Salesforce activities and documentation for assigned managers.
Monitor and maintain cleanliness, supplies, and organization in shared office areas. Maintain office supplies, copier functionality, and mail distribution in accordance with weekly duties.
Maintain detailed event calendars and ensures key dates and timelines are met; follow up with group clients for required documentation, signatures, payments, and cutoff compliance on behalf of Sales Managers.
Assist with coordinating and planning of Sales Manager travel, registration, sales calls and client events.
Cover the Resort Sales reception desk and main phone lines, assisting with inquiries and directing calls as appropriate. Provide backup support to the Catering and Convention Services Associate roles during absences or high volume.
Create and distribute internal reports such as Weekly Sales Activity Reports, Tentative & Definite Booking Logs, Lost Business and Pickup Forecasts.
Assist with on-site and off-site promotional sales functions.
Promote positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Participate as a panel member on MPGE's Board of Review as needed.
Perform all other related and compatible duties as assigned.