SEASONAL Resort Parking Lot Attendant - Gaylord Texan Resort & Convention Center

Towne Park•Grapevine, TX

94d•Onsite

About The Position

At Towne Park, we are a hospitality services company committed to creating smiles by delivering exceptional experiences. As a Lot Attendant, you will have the opportunity to impact millions of guests we proudly serve. This role is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly, and efficient manner. When stacking is necessary, you will be responsible for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. You will also be responsible for upholding site management teams parking policy and procedures.

Requirements

High school diploma or general education degree (GED); OR Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background check and drug screen
A valid driver’s license and clean driving record
One to three months related experience and/or training; OR equivalent combination of education and experience
Must be able to drive manual transmission and perform parallel parking
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Nice To Haves

Customer service experience preferred
Register/Computer experience preferred

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
Uses guest last name at all times when appropriate.
Maintains accuracy and composure while under pressure.
Appropriately uses salutation of the day and welcome guests to the location.
Uses proper Towne Park phone etiquette.
Assists guests with directions and all other inquiries.
Stands while serving guests.
Provides information about surrounding area as well as main attractions to guests as needed.
Protects guest confidentiality in accordance with HIPPA requirements.
Maintains the security of customer financial and identifying information.
Stacks vehicles when necessary using Towne Park standards for parking.
Properly secures keys for stacked vehicles.
Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s).
Collects data in accordance with parking operations, if applicable.
Collects and reconciles revenue accurately; furnishes receipt upon request.
Accurately categorizes tickets for audit purposes.
Accurately completes shift report.
Follows all bank standard operating procedures.
Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).
Obtains information about daily events and rates to be charged.
Secures guest keys immediately after each interaction.
Maintains claim checks and guest folio archives.
Produces guest vehicle inventory for billing purposes.