Resort Operations Analyst

Massanutten Current Openings • McGaheysville, VA

2d • Onsite

About The Position

Massanutten Resort is seeking talented individuals for two distinct Analyst opportunities within our resort. The Resort Operations Analyst serves as the division’s data and insights resource, helping drive business decisions across all specified departments. The Analyst supports budget development and reforecasting and manages our division’s business dashboards to provide our managers with up-to-date information on revenue, costs, and other key performance metrics. Working closely with the operation and department managers, the Analyst identifies trends, benchmarks performance against the industry, and highlights opportunities that improve revenue, control costs, and support the guest experience. Day to day, the Operations Analyst will support the division in 3 primary areas: Data Analysis, Benchmarking & Report Production – incorporating various forms of visualization (Excel, Power Bi, PPT and MS Word) for revenue, costs, labor productivity and other key supporting metrics. Extracting, organizing, and presenting operational insight and opportunity identification will be a core function of the role. Position will also conduct industry benchmarking to identify growth opportunities. Project Management – the Operations Analyst will maintain open communication with the Operation Managers to support all division projects. Resort Initiative Support – in addition to division duties, Operations Analyst will serve as project lead for assigned resort initiatives.

Requirements

• Advanced proficiency in Excel (large data sets, pivot tables), Power BI, Inntopia, Sirusware, Smartsheet and other project management software
• High School diploma or equivalent
• Previous experience in developing dashboards or other analytical tools

Nice To Haves

• 2+ years’ experience in Business Analytics, Finance, or a related analytical field
• Previous experience in the Mountain Resort Industry
• Experience supporting a budgeting, forecasting, or labor-planning process
• Experience with labor productivity metrics, and capital or ROI analysis
• Working knowledge of SQL and querying data warehouses, such as Snowflake
• College degree in Business Analytics, Finance, or equivalent certifications

Responsibilities

• Analyze data, market trends, and business performance to identify opportunities, risks, and operational improvements.
• Apply statistical analysis, forecasting, and predictive modeling to support business decisions and strategic initiatives.
• Prepare and maintain reports, dashboards, variance analyses, and performance metrics for leadership.
• Develop workflow automations and reporting solutions to improve efficiency and accuracy.
• Create and maintain products within resort software platforms to support operational and business needs.
• Collaborate across departments to improve processes, implement best practices, and support resort-wide initiatives.
• Assist with operating and capital budgets, ROI analyses, and capital project proposals.
• Support project planning by developing charters, milestones, and implementation plans for key initiatives.
• Participate in committees, special projects, and continuous improvement efforts across the resort.
• Maintain compliance with company policies, safety standards, and scheduling requirements, including evenings, weekends, and holidays as needed.
• Perform other duties as assigned.

Benefits

• Health, Dental, & Vision Insurance Available
• Paid Time Off (PTO) & Holidays
• ESOP (Employee Stock Ownership Plan)
• Employee Perks (discount on resort amenities, dining, retail, travel packages, and more)
• Professional Development & Internal Training Opportunities
• Leadership Growth & Career Advancement Paths

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED