Resort Operations Admin Assistant
About The Position
Greet guests and direct them to the appropriate areas, ensure they feel welcome Notify staff when their appointments arrive Answer phone calls, respond to emails and voicemails, and assist with general inquiries in a friendly and professional manner. Schedule appointments and manage the booking system using spa software, ensuring an organized and efficient flow of services. Handle incoming calls, answer questions regarding the property, and Spa offerings Promote services offered and retail products Process cash, credit / debit card and comp transactions for services and retail products accurately track cash and credit/debit gratuity. Maintain cleanliness and organization in all areas of the spa, including, relaxation lounge, locker rooms, treatment rooms, and retail areas Assist with laundry duties, ensuring fresh linens and towels are available for guest services. Perform general clerical duties such as maintain files and process mail Assist with processing payroll, including tracking tips and commissions for spa staff. Ensure all payroll, tips, and commission data is accurately entered and documented. Help maintain financial records related to payroll and tips distribution. Monitor inventory levels for retail products and spa supplies, ensuring items are well-stocked. Place orders for new products and track deliveries to maintain adequate supply levels. Perform regular inventory checks and update records to maintain accuracy. Accurately input guest services, preferences, and appointments into the spa management software. Keep spa service offerings up to date in the spa software, including adding new services or making changes to existing ones. Ensure accurate descriptions, pricing, and availability of services in the spa management system, website, and brochure.
Requirements
- 1- year previous experience in an office setting preferably in a Spa / Salon setting
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook)
- Excellent written, verbal and interpersonal communication skills
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to enthusiastically and professionally sell spa products and services
- Ability to speak in a clear, concise and pleasant voice
- Ability to answer a multi-line phone system in a professional and courteous manner
- Must be able to walk, stand or sit for long periods throughout the day
- Must have a good sense of balance, and be able to bend and kneel and stoop
- Must be able to reach and twist occasionally
- Must be able to push, pull and grasp objects occasionally
- Must have the ability to independently lift up to 25+ pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
Nice To Haves
- 1- year scheduling experience
Responsibilities
- Greet guests and direct them to the appropriate areas
- Notify staff when their appointments arrive
- Answer phone calls, respond to emails and voicemails, and assist with general inquiries
- Schedule appointments and manage the booking system using spa software
- Handle incoming calls and answer questions regarding the property and Spa offerings
- Promote services offered and retail products
- Process cash, credit / debit card and comp transactions
- Maintain cleanliness and organization in all areas of the spa
- Assist with laundry duties
- Perform general clerical duties such as maintain files and process mail
- Assist with processing payroll, including tracking tips and commissions for spa staff
- Monitor inventory levels for retail products and spa supplies
- Perform regular inventory checks and update records to maintain accuracy
- Accurately input guest services, preferences, and appointments into the spa management software
- Keep spa service offerings up to date in the spa software
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What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
