Resort Manager
About The Position
The Resort Manager is responsible for the successful day-to-day operations and serves as the second in command of this luxury Resort. Emphasis of responsibility is in the Rooms Division including all front services, front desk, Managers on duty, reservations, security, bungalows, retail, laundry and housekeeping, beach & pool, contracted services, etc. Make decisions regarding pricing and inventory controls and revenue management on a daily basis for a minimum further 12 months for all revenue centers. He or she provides leadership and supports the team in achieving company goals and objectives. Serves as a member of the Planning Committee. Advises managers and is involved in employee counseling, investigation and disciplinary process; provides leadership and direction to the overall resort operation with focus in the rooms division. Supports the team in monitoring and inspecting service delivery in all areas. Includes oversight of daily inventory and rate control through the use of reports produced by revenue management, reservations and sales & marketing departments. Responsible for analyzing data and making key decisions to maximize revenue opportunities for the hotel. Responsible for phone systems including phone line requests, trouble-shooting and telephone revenues. Ultimately responsible for each department's service delivery to internal and external customers. Develops performance targets that leads to achievement of company objectives. Actively and creatively upgrades the standards of the resorts operations and products. Responsible for the development of management staff to increase knowledge and skill level. Takes an active role in guest relations and initiates guest contact with both FIT and corporate group business. Responsible for resolution of guest service issues and meeting with guests during their stay. Key driver in maintaining relations with repeat guests. Takes a leadership role in the team building process. Responsible for demonstrating and living out Mauna Lani’s mission. Interfaces with other Planning Committee members, department managers and corporate leaders to facilitate positive and constructive communication and cross-functional cooperation. Prepares and executes budget and financial analysis for rooms and related areas. Is involved in the administrative duties related to the hiring, scheduling, training, discipline, documentation, and coaching of department staff.
Requirements
- College graduate with a BS or BA degree or equivalent combination of education and experience.
- Minimum of 5 years of experience in a similar position, in a related setting with supervisory responsibilities.
Responsibilities
- Oversee the successful day-to-day operations of the luxury Resort, serving as second in command.
- Manage the Rooms Division, including front services, front desk, Managers on duty, reservations, security, bungalows, retail, laundry, housekeeping, beach & pool, and contracted services.
- Make daily decisions regarding pricing, inventory controls, and revenue management for all revenue centers for a minimum of 12 months.
- Provide leadership and support to the team to achieve company goals and objectives.
- Serve as a member of the Planning Committee.
- Advise managers and participate in employee counseling, investigations, and disciplinary processes.
- Provide leadership and direction to the overall resort operation, with a focus on the rooms division.
- Monitor and inspect service delivery in all areas, including daily inventory and rate control.
- Analyze data and make key decisions to maximize hotel revenue opportunities.
- Manage phone systems, including line requests, troubleshooting, and telephone revenues.
- Ensure each department's service delivery to internal and external customers.
- Develop performance targets to achieve company objectives.
- Actively and creatively upgrade resort operations and product standards.
- Develop management staff to increase their knowledge and skill level.
- Take an active role in guest relations, initiating guest contact with FIT and corporate groups.
- Resolve guest service issues and meet with guests during their stay.
- Maintain relations with repeat guests.
- Take a leadership role in team building.
- Demonstrate and live out Mauna Lani’s mission.
- Interface with other Planning Committee members, department managers, and corporate leaders for positive communication and cooperation.
- Prepare and execute budgets and financial analysis for rooms and related areas.
- Handle administrative duties related to hiring, scheduling, training, discipline, documentation, and coaching of department staff.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
