Resort Maintenance Technician/Ranger

IHM Outdoors•Paso Robles, CA

7d•Onsite

About The Position

As our Resort Maintenance Technician/Ranger, you will perform routine and preventative maintenance to maintain the physical integrity of our Resorts while providing excellent customer service to our guests. You will also assist with all site set-ups for arriving and departing guests, escorting arrivals to their site after normal business hours, communicating all issues and concerns to the RV Resort Manager, and monitoring the pool(s) for unregistered guests. This position may require flexible scheduling availability.

Requirements

Basic computer proficiency, including the ability to use email and the internet
Strong communication and customer service skills
Ability to provide legible written reports
Proficient skills in operating various hand tools, power equipment, and commercial machinery
General knowledge of janitorial work, plumbing, electrical, and grounds maintenance
Demonstrated knowledge of and broad experience in general maintenance techniques and repair work
Ability to respond to resort needs during non-business hours while on-call
Must have a valid driver's license
Stand, sit or walk for an extended period of time
Lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds

Nice To Haves

6 months previous maintenance experience in a campground or RV resort is preferred
Flexibility to work events during non-business hours

Responsibilities

Complete minor repairs to rental homes and facilities as needed
Complete routine maintenance and minor emergency electrical repairs, plumbing, sewage, construction, and street repair
Inspect the irrigation system regularly to ensure it is working properly and repair as necessary
Inspect playground area and equipment, pool/spa area, and other recreational amenities to ensure everything is in good condition and make minor repairs as needed
Ensure the resort is presentable and inviting at all times and that it adheres to IHM Outdoors's curb appeal standards
Regularly treat for weeds, weed whips, rake leaves, plant flowers/shrubs, spreads mulch/woodchips/stones, trim shrubs and hedges, cut down and remove tree limbs damaged by adverse weather conditions, and perform other lawn care services as necessary
Ensure trash/debris is picked up daily from common areas and streets on a daily basis
Empty common area trash containers as needed
Clean resort amenities which may include clubhouses, tennis courts, pickleball courts, resort offices, restrooms, laundry areas, bath houses, and maintenance garage
Maintain vacant sites, including strap-downs and removal of trash and debris
Remove snow from community streets, parking lots, building entrances, and other areas IHM Outdoors is responsible for maintaining, where applicable. (May include using a truck with a plow, spreading salt, snow blowing, and/or shoveling.)
Complete checklists of the physical condition of resort sites prior to and after guest occupancy
Assist Resort Manager with the supervision of service contractors
Report all maintenance issues and concerns that may be identified while performing daily duties to the manager
Ensure all resort streets and public access routes are free of hazards
Maintain resort pool(s), tests chemical levels, and adjust appropriately, where applicable
Maintain resort vehicles and equipment
Follow safety procedures while performing duties, including safely operating vehicles when moving from site to site and picking up supplies
Lead RVs to sites, ensuring to locate them properly within the individual site areas
Assist guests with site set-up as needed
Check transient sites daily for departures
Remove trash from recently vacated transient sites
Check all sites for issues or problems (i.e. water, sewer, hornets, etc.) and report all maintenance issues and concerns to Resort Manager
Handle guest questions and complaints directly or refer them to the appropriate department
Provide guests with accessibility by patrolling the resort frequently and assisting them when needed
Treat sites for fire ant infestation as requested and as a normal procedure when spotting units on-site
Inspect tie-downs for cleanliness, rust, damage, and other problems prior to permitting their sale
Oversee the sales of sewer donuts and electrical adapters, if applicable
Complete site measurements as requested
Deliver special packages and/or one-day mail to appropriate sites
Assist with coverage of the main gate when needed
Routinely check swimming pool(s) for unregistered guests, if applicable
Tag vehicles for removal by owner at unrented transient sites
Follow safety procedures while performing duties

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Outdoors Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations