Resort Maintenance Facilities Technician- HRE

Lemonjuice Solutions•Crossville, TN

4d•Onsite

About The Position

We are looking for a dedicated, team-oriented candidate to join our Facilities Technician team at the Hiawatha Resort East location in Crossville, TN! This full-time, hourly position supports the facilities technician team with knowledge of all aspects of facilities maintenance, enhancing the property's work environment. The role involves responding to guest repair requests, communicating with guests to resolve maintenance issues, and performing preventive maintenance on tools and equipment. Responsibilities include visual inspection of tools and equipment, carrying equipment, identifying and operating shut-off valves, maintaining inventory, and communicating daily activities. The position requires basic knowledge or the ability to acquire knowledge in areas such as air conditioning, refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems, carpentry, kitchen equipment, vehicles, energy conservation, and general building maintenance. Tasks include surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement, and thorough clean-up. The technician will test, troubleshoot, and perform basic repairs on various equipment, plumbing, electrical components, and guest room items. Additionally, the role involves programming TVs, general housekeeping, inventory duties, using the Lockout/Tagout system, and performing repairs on interior/exterior landscaping and sprinklers. Basic computer skills for inputting schedules and making temperature changes are also required. The position also entails reporting accidents, injuries, and unsafe conditions, completing safety training, following company policies, maintaining a professional appearance, protecting company assets, and providing excellent guest service.

Requirements

Knowledge of all aspects of facilities maintenance.
Ability to respond and attend to guest repair requests.
Ability to communicate with guests/customers to resolve maintenance issues.
Ability to perform preventive maintenance on tools and equipment.
Ability to visually inspect tools, equipment, or machines.
Ability to carry equipment (e.g., tools, radio).
Ability to identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.
Ability to maintain maintenance inventory and requisition parts and supplies.
Ability to communicate daily activities and problems to other shifts.
Basic knowledge or ability to acquire knowledge in air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
Ability to perform surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement.
Ability to test, troubleshoot, and perform basic repair on all types of equipment, plumbing, electrical components, and guest room items.
Ability to program TVs.
Ability to perform general housekeeping and technician-related inventory duties.
Proficiency in using the Lockout/Tagout system.
Ability to perform repairs on interior and exterior landscaping and sprinklers.
Basic computer skills.
Ability to report accidents, injuries, and unsafe work conditions.
Ability to complete safety training and certifications.
Knowledge of company policies and procedures.
Ability to maintain uniform and personal appearance clean and professional.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other associates.
Ability to comply with quality assurance and standards.
Ability to follow company and department safety and security policies and procedures.
Ability to follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Ability to follow Hazardous Material Management Program procedures.
Ability to use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures.
Ability to identify and correct unsafe work procedures or conditions and/or report them to management.
Ability to maintain proficiency of fire sprinkler and emergency power system.
Ability to utilize professional language at all times.
Ability to model professional behavior.
Ability to remain calm during stressful and hectic periods.
Ability to self-manage time and commitment to meeting goals.
Ability to plan accordingly for job duties when absent or taking leave.
Ability to present a positive attitude.
Ability to represent the Company.
Ability to stay compliant with Company policies and government regulations.
Ability to reinforce company practices with team members.

Nice To Haves

Advanced maintenance facilities and technical knowledge
Strong customer service orientation and skills
Highly organized
Excellent time management and multi-tasking skills
Exceptional teamwork
Ability to work flexible hours including weekends and evenings as required
Clear, concise communications skills (verbal and written)
Technical Trade or Vocational School Degree

Responsibilities

Supports facilities technician team with knowledge of all aspects of facilities maintenance.
Enhances property work environment.
Responds and attends to guest repair requests.
Communicates with guests/customers to resolve maintenance issues.
Performs preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication.
Visually inspects tools, equipment, or machines.
Carries equipment (e.g., tools, radio).
Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings.
Maintains maintenance inventory and requisitions parts and supplies as needed.
Communicates each day’s activities and problems that occur to the other shifts using approved communication programs and standards.
Performs all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.
Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guest room items.
Programs TV's and performs general housekeeping and technician-related inventory duties.
Uses the Lockout/Tagout system before performing any maintenance work.
Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers.
Displays basic computer skills including inputting air handler schedules and making temperature changes.
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcomes and acknowledges all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
Complies with quality assurance and standards.
Performs other reasonable job duties as requested by Supervisors.
Addresses guests' service needs in a professional, positive, and timely manner.
Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listens and responds positively to guest questions, concerns, and requests.
Responds to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.
Cleans all technician areas as directed by Management.
Looks for ways to conserve energy and report any ideas to Management.
Reads, logs, tracks, and interprets readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.
Assists in the compilation of data for preventive maintenance inspection records.
Follows company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
Completes appropriate safety training and certifications to perform work tasks.
Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Maintains proficiency of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.
Utilizes professional language at all times.
Consistently models professional behavior.
Remains calm during stressful and hectic periods.
Self manages time and appropriate commitment to meeting goals.
Plans accordingly for job duties to be fulfilled when absent or taking leave.
Always presents a positive attitude with respect to the Company and co-workers.
Always represents the Company, especially when in the presence of team, vendors, and guests.
Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environment.