Resort Housekeeping Room Attendant- BC

Lemonjuice Solutions • Ocean City, MD

2d • Onsite

About The Position

This is a full-time, year-round, hourly position within the Housekeeping department at the Bay Club Resort in Ocean City, MD. The role involves assisting in various aspects of housekeeping, including cleaning rooms and villas, performing house aide duties, and cleaning public spaces. The attendant is responsible for ensuring rooms meet inspection standards, completing checklists, and managing housekeeping paperwork. They will identify room assignments and cleaning requirements, respond to guest and inter-departmental requests, and follow established procedures for entering guest rooms. Safety is paramount, requiring reporting of accidents and unsafe conditions, and completion of safety training. Adherence to company policies, maintaining a professional appearance, protecting company assets, and ensuring confidentiality are also key aspects of the role. The position also involves direct guest interaction, anticipating needs, assisting guests with disabilities, and maintaining positive working relationships with colleagues.

Requirements

• Strong customer service orientation and skills.
• Highly organized.
• Excellent time management and multi-tasking skills.
• Exceptional teamwork.
• Ability to work flexible hours including weekends and evenings as required.
• Clear, concise communications skills (verbal and written).
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
• One Year of Work-Related Experience.

Responsibilities

• Assists in all aspects within the housekeeping department, including cleaning rooms or villas, house aide duties, and public space cleaning.
• Ensures room cleanliness meets inspection standards.
• Enters status of rooms cleaned on assignment sheets.
• Completes checklists to report cleanliness and condition of each assigned area.
• Completes required housekeeping paperwork.
• Identifies room assignments and types of cleaning required for each room.
• Responds promptly to requests from guests and other departments.
• Enters guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Reports accidents, injuries, and unsafe work conditions to manager.
• Completes safety training and certifications.
• Follows all company policies and procedures.
• Ensures uniform and personal appearance are clean and professional.
• Maintains confidentiality of proprietary information.
• Protects company assets.
• Welcomes and acknowledges all guests according to company standards.
• Anticipates and addresses guests’ service needs.
• Assists individuals with disabilities.
• Thanks guests with genuine appreciation.
• Speaks with others using clear and professional language.
• Prepares and reviews written documents accurately and completely.
• Answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others.
• Supports team to reach common goals.
• Listens and responds appropriately to the concerns of other associates.
• Performs other reasonable job duties as requested by Supervisors.
• Adheres to quality assurance standards and expectations.
• Reports Work Related accidents or other injuries to management.
• Follows Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc.
• Ensures that staff wear PPE when needed.
• Schedules routine carpet/tile cleaning and deep cleaning of rooms.
• Attends periodic staff meetings with other department heads to discuss company policies and any guest complaints and makes recommendations to improve service and to ensure efficient operations.
• Plans and posts housekeeping, laundry, and houseman schedules to ensure adequate service.
• Prepares room assignments for rooms to be cleaned.
• Schedules midweek cleans for stayovers.
• Updates Front Desk Housekeeping daily worksheet.
• Informs and works with Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms.
• Reports status to the front desk.
• Checks ODH (On-demand-housekeeping).
• Inspects areas cleaned to ensure standards are met.
• Investigates complaints regarding housekeeping service and takes corrective action.
• Uses active listening techniques to de-escalate irate guests.
• Ensures staff dates and tags room number (if known) of all lost and found items left in rooms or on property and provides an up-to-date list to their supervisor.
• Brings items to a secure designated area and reports all lost and found items to the Front Desk.
• Utilizes professional language at all times.
• Consistently models professional behavior.
• Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
• Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
• Remains calm during stressful and hectic periods.
• Self manages time and appropriate commitment to meeting goals.
• Plans accordingly for job duties to be fulfilled when absent or taking leave.
• Always presents a positive attitude with respect to the Company and co-workers.
• Always represents the Company, especially when in the presence of Company associates, vendors, and guests.

Benefits

• Robust benefits are available for this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED