Resort Housekeeping Inspector- COVII

Lemonjuice Solutions•Ocean City, MD

16h•Onsite

About The Position

Looking for a friendly, team-oriented candidate to join our Housekeeping team at our Club Ocean Villas II resort in Ocean City, Maryland! This full-time, year-round position involves assisting in all aspects of the housekeeping department, including cleaning rooms and villas, house aide duties, and public space cleaning. The role ensures room cleanliness meets inspection standards, tracks the status of cleaned rooms, and completes necessary paperwork and checklists. The Inspector will identify room assignments and types of cleaning required, respond promptly to guest and inter-departmental requests, and follow procedures for entering guest rooms. Reporting accidents, injuries, and unsafe conditions, completing safety training, and adhering to company policies regarding appearance, confidentiality, and asset protection are also key aspects. The role involves welcoming and assisting guests according to company standards, anticipating needs, and providing excellent service. Communication skills, both verbal and written, are essential, as is the ability to develop and maintain positive working relationships and support team goals.

Requirements

High school diploma or G.E.D.; or one to three month’s related experience and training; or equivalent combination of education and experience.
One Year of Work-Related Experience.
Strong customer service orientation and skills.
Highly organized.
Excellent time management and multi-tasking skills.
Exceptional teamwork.
Clear, concise communications skills (verbal and written).

Responsibilities

Assists in all aspects within the housekeeping department, up to but not limited to cleaning rooms or villas, house aide duties, and public space cleaning.
Ensures room cleanliness meets inspection standards, enters status of rooms cleaned on assignment sheets.
Completes checklists to report cleanliness and condition of each assigned area.
Completes required housekeeping paperwork.
Identifies room assignments and types of cleaning required for each room.
Responds promptly to requests from guests and other departments.
Enters guest rooms following procedures for gaining access and ensuring vacancy before entering.
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
Perform other reasonable job duties as requested by Supervisors.
Adheres to quality assurance standards and expectations.
Reports Work Related accidents or other injuries to management, follows Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc.
Ensures that staff wear PPE when needed.
Schedules routine carpet/tile cleaning and deep cleaning of rooms.
Attends periodic staff meetings with other department heads to discuss company policies and any guest complaints and makes recommendations to improve service and to ensure efficient operations.
Plans and posts housekeeping, laundry, and houseman schedules to ensure adequate service.
Prepares room assignments for rooms to be cleaned.
Schedules midweek cleans for stayovers.
Updates Front Desk Housekeeping daily worksheet.
Informs and works with Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms.
Reports status to the front desk.
Checks ODH (On-demand-housekeeping).
Inspects areas cleaned to ensure standards are met.
Investigates complaints regarding housekeeping service and takes corrective action.
Uses active listening techniques to de-escalate irate guests.
Ensures staff dates and tags room number (if known) of all lost and found items left in rooms or on property and provides an up-to-date list to their supervisor.
Brings items to a secure designated area and reports all lost and found items to the Front Desk.
Utilizes professional language at all times.
Consistently models professional behavior.
Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
Remains calm during stressful and hectic periods.
Self manages time and appropriate commitment to meeting goals.
Plans accordingly for job duties to be fulfilled when absent or taking leave.
Always presents a positive attitude with respect to the Company and co-workers.
Always represents the Company, especially when in the presence of Company associates, vendors, and guests.