Resort General Runner (Seasonal)- TBC

Lemonjuice Solutions•Saint Augustine Beach, FL

1d•Onsite

About The Position

The Resort General Runner plays a vital role in ensuring smooth operations across the resort, assisting both the front office and pool areas. Provide excellent guest service, maintain cleanliness, and support various departments as needed. Responsibilities include, but are not limited to, assisting with guest requests, coordinating with housekeeping, delivering supplies, and ensuring a welcoming environment throughout the resort. The General Runner also supports front office operations by handling room assignments, guest inquiries, and basic administrative tasks, while ensuring seamless communication between departments. Monitor poolside cleanliness, providing towels, and assisting with safety concerns. Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support teams to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

Requirements

Stand, sit, or walk for an extended period or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Grasps, turns, manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enters and locates work-related information using computers and/or point of sale systems.
Moves over sloping, uneven, or slippery surfaces.
Reads and visually verifies information in a variety of formats (e.g., small print).
Stands, sits, or walks for an extended period or for an entire work shift.

Nice To Haves

High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience

Responsibilities

Ensure poolside cleanliness, including arranging lounge chairs and umbrellas.
Provide towels to guests.
Monitor pool safety and report any hazards or maintenance needs.
Assist lifeguards and pool attendants with guest interactions.
Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate, and professional language.
Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Talks with and listens to other associates to effectively exchange information.
Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
Activates room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
Ensures rates match market codes and that any exceptions are documented and include an explanation.
Secures valid form of payment (e.g., credit card, cash) prior to issuing room key.
Processes all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
Accommodates requests for room changes when possible.
Communicates to appropriate staff that there are guests that are waiting for an available room.
Verifies and adjusts billing for guests. Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp).
Assigns room according to guest request and preferences whenever possible.
Informs guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
Clears departures in computer system to document that rooms are no longer occupied.
Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
Reviews requests for late check-outs and approve according to occupancy.
Files guest paperwork or documentation.