Resort General Manager

Breckenridge Grand Vacations • Breckenridge, CO

4d • $109,720 - $137,280 • Onsite

About The Position

At Breckenridge Grand Vacations, we believe in Sharing Smiles by creating exceptional, lasting memories. We are looking for a high-energy, guest-obsessed leader to take the helm at Grand Timber Lodge. The Grand Timber Lodge offers a uniquely focused, high-impact leadership opportunity. As the GM, you will be on the front lines daily, directly shaping the guest experience and leading a dedicated core team. We need a culture champion who can bring fresh energy, elevate service standards, earn team buy-in, and drive measurable results. If you thrive on mentoring future leaders, building strong HOA relationships, and rolling up your sleeves to make a tangible difference, this is the perfect role for you.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.
• Minimum of 5 years of progressive leadership experience in full-service hotel or resort management.
• Minimum of 5 years of direct supervisory experience, with a proven track record of managing multiple department heads and large, diverse teams.
• Demonstrated expertise in financial management, including budgeting, P&L analysis, forecasting, and cost control.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with the ability to analyze data and create detailed reports.
• Exceptional verbal and written communication skills, with experience presenting complex information to boards, executives, and large groups.
• Valid US driver’s license with an acceptable driving record.
• Proven ability to resolve complex guest and operational issues with empathy, decisiveness, and sound judgment.
• Deep understanding of HOA governance and relations, with experience collaborating with boards and committees.
• Flexibility to work a varied schedule, including weekends, holidays, and extended hours as business demands.

Nice To Haves

• Master’s degree in Hospitality Management or Business Administration (MBA).
• 8+ years of resort general management or senior operations leadership experience in a luxury or mountain resort setting.
• Direct experience with property reserve analysis (PRA) and managing multi-million-dollar capital improvement projects.
• Professional certification (e.g., CHA, CHRM, CRME) from the American Hotel & Lodging Association or similar institution.
• Advanced skills in property management systems (PMS), revenue management tools, and other hospitality-specific software.
• Extensive background in labor management, union relations, and implementing staff development programs that improve retention and performance.
• Established network and knowledge of the local community, vendors, and regional tourism market.
• A hands-on leadership style with a visible presence on property and a passion for mentoring and developing future leaders.

Responsibilities

• Provide strategic leadership and oversee the daily operations of all resort departments: Activities, Engineering, Guest Services (Bell, Front Desk, Parking), Housekeeping, Security, and Spa.
• Directly manage, mentor, and support Operations Managers; provide indirect leadership and guidance to all resort staff.
• Develop, manage, and adhere to annual operating and HOA budgets; perform monthly financial analysis and report on variances.
• Collaborate with the Accounting Department on the Property Reserve Analysis (PRA), and plan, coordinate, and oversee all capital projects, remodels, and replacements.
• Serve as the primary resort representative, attending and presenting at all GL7OA board and finance committee meetings.
• Resolve escalated guest and owner concerns with exceptional service recovery, ensuring complete resolution and follow-up.
• Lead all aspects of human resources for operations staff, including recruitment, hiring, training, performance management, scheduling, and development.
• Ensure comprehensive safety protocols, maintain updated evacuation plans, and conduct regular staff safety meetings and drills.
• Drive guest satisfaction by monitoring feedback (NPS, Owner Surveys), implementing improvements, and meeting service score goals.
• Establish, communicate, and uphold all company policies, procedures, and hospitality standards across the property.
• Foster a positive, collaborative, and high-performance work culture, motivating teams toward shared goals and recognition.
• Maintain expert knowledge of the resort, local area, and industry trends to inform strategic decisions and enhance the guest experience.

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager