Resort Experience Manager - Event Operations & Entertainment

AccorHotel • Scottsdale, AZ

2d • Onsite

About The Position

The Resort Experience Assistant Manager role is a full time management position responsible for all aspects of managing within the Resort Experience division. Accountable to delivering sales plan through effective management/delegation of store and operational tasks. Resort Experience Assistant Manager reports to the Assistant Director of Resort Experience while leading the team to operational and experiential greatness.

Requirements

• 3+ Years Resort Experience/Events Management Experience
• Must be fluent in Timesaver, Excel, Word, Power Point, Publisher, POS
• Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
• Proven ability to drive sales results through a strong level of business acumen
• Demonstrated success in talent development/leadership
• Strong communication skills and ability to foster a guest experience focused culture
• Availability for varied weekly shifts including weekend, opening, closing, and peak shifts

Responsibilities

• Attract, hire, develop, train, inspire and retain top talent
• Set and reinforce clear and aligned expectations, performance, results and accountability with all colleagues
• Effectively and fairly manage, inspire, and drive high performance of all colleagues
• Ensure comprehensive onboarding and continued training of the team
• Positively communicate sales goals(budget, forecast), promotions and incentives to team
• Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives
• Ensure team communication; reinforcing that resort experience leadership at every level are focused and accountable to driving results
• Develop and grow a highly satisfied and loyal guest base through team follow up and accountability
• Develop guest experience initiatives
• Implement company selling strategies
• Make good, fact-based shopkeeper decisions that keep the store full and abundant
• Lead consistent focus on delivering engaging customer experiences
• Promote the culture of colleague recognition
• Build a team that works well together based on the needs of the division
• Direct inventory management activities
• Proactive event operation execution (Business Preparation, Management Coverage, Communication)
• Accountability of all financials – Labor management, Control Costs -Food Cost, Beverage Cost, COS, all operating expenses
• Act as manager on duty, when scheduled, to address guest service, vendor concerns, maintenance issues
• Partner with the sales lead team to support action plans that optimize results and ensure effective execution of operational initiatives
• Accountability of all policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations
• Maintain OSHA requirements to ensure the outlets are a safe working and shopping environment.
• Resort Experience Leadership shift presence. Ensure all teams are set up for success and ready for the day, while being supported throughout the shift.
• Daily break schedule and execution
• Prepare for and conduct morning and afternoon pre shift team meetings
• Update and maintain Colleague Bible with coaching and recognition notes
• Daily outlet financial review –leadership follow up & accountability
• Daily division labor review follow up & accountability
• Daily division void log follow up & accountability
• Daily INES management & candidate interviews
• ARM, Avero, Watson, Silverware duties
• Update Trello
• Work closely with the Event Lighting Supervisor to ensure that all aspects of the lighting and decor department are running smoothly
• Oversee the timeline tracking of the lighting and decor department to ensure that all projects are completed on time and within budget
• Coordinate the supply needs of the lighting and decor department, ensuring that all materials are ordered and delivered on time
• Maintain communication with vendors and suppliers to ensure that all products are delivered as scheduled.
• Provide oversight and quality control support to Event Lighting Supervisor to ensure that all projects are completed to the highest standards
• Provide regular reports to the Event Lighting Supervisor and other event management team members on the progress of the lighting and decor department
• Weekly direct report one on one meetings
• Weekly one on one with Assistant Director of Resort Experience
• Create and distribute weekly team schedule- Build schedules leveraging business acumen to increase sales
• Prepare offerings for marketing meeting communication
• Schedule weekly property upkeep walk to ensure HOTSOS tracking is up to date
• Review Watson schedule, Director of Retail to Approve
• Attend and present division update in weekly OPS meeting
• Review and submit bi-weekly Timesaver reports to Payroll , Director of Retail to Approve
• Prepare and facilitate monthly P&L review
• Prepare P&L commentary and review with Assistant Director of Resort Experience
• Ensure that all equipment is properly maintained and stored, and that all safety regulations are being followed
• Execute monthly inventories in partnership with Assistant Director of Resort Experience
• Work with the Event Lighting Supervisor to develop and implement new ideas for the event, ensuring that the lighting and decor department remains fresh and innovative.
• Create and schedule quarterly deep cleaning and repairs
• Review Team training needs developing training needs
• Strategic development of annual budget and forecast
• Strategic development of install and strike timeline
• Strategic management of third party vendor relationships
• Source new lighting technology, advancements, and best pricing
• Submit annual reviews/ developmental plans, Assistant Director of Resort Experience
• Ensure completion of all hourly reviews and development plans, Assistant Director of Resort Experience
• Submit purchase request to Assistant Director of Resort Experience
• Purchase requests are approved by Executive Director of Retail & Resort Experience

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits
• 401K
• Direct Deposit
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed