Resort Concierge

AccorHotel • Scottsdale, AZ

5d • Onsite

About The Position

Delivering world-class concierge service is at the heart of the Fairmont Scottsdale Princess experience. By anticipating guest needs, offering expert local insights, and creating personalized recommendations, you will ensure each guest enjoys an exceptional and unforgettable stay. The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess.

Requirements

• Extensive knowledge of the Greater Phoenix/Scottsdale area
• Previous customer-related experience required
• Consistently uphold a professional presence and appearance in all guest interactions
• Outstanding guest service skills with exceptional verbal and written communication abilities.
• Strong computer skills including all Microsoft Window applications.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.

Nice To Haves

• Microsoft Office programs are a plus.
• Knowledge of POS systems and hotel software, such as Opera Cloud, is an asset.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist in booking golf arrangements, dining reservations and other activities during/prior to the guest's arrival
• Able to multi-task and work in a high traffic area
• Assist with administrative duties
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed