Resort Assistant Manager

Four Seasons Hotels and Resorts•Kailua, HI

8d•$65,000 - $79,000•Onsite

About The Position

The Resort Assistant Manager is a key leader within our Front Office team, responsible for supervising Front Desk operations during assigned shifts while ensuring exceptional guest experiences from arrival through departure. This position serves as a primary point of contact for guests, supports and mentors Front Desk team members, and acts as a leader on duty to ensure the safety, security, satisfaction, and wellbeing of both guests and employees. This role combines operational leadership with hands-on guest engagement, requiring a passion for hospitality, strong problem-solving abilities, and a commitment to delivering world-class service.

Requirements

College degree or equivalent combination of education and experience.
Minimum two years of hotel leadership or management experience, preferably within Front Office operations.
Strong understanding of luxury hospitality standards and guest service excellence.
Knowledge of Front Desk operations, reservations systems, and hotel technology platforms.
Exceptional communication, organizational, and interpersonal skills.
Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
Strong financial awareness and attention to detail.
Ability to read, write, and speak English fluently.

Responsibilities

Lead and support Front Desk operations during assigned shifts.
Welcome, register, and assist guests throughout their stay while ensuring personalized and memorable experiences.
Coach, motivate, and provide guidance to Front Desk Receptionists and Rooms Controllers.
Coordinate arrivals, departures, room assignments, and special guest requests.
Review daily arrivals and ensure proper handling of VIP, return, and group guests.
Resolve guest concerns with professionalism, empathy, and efficiency.
Ensure compliance with financial, billing, cash handling, and credit procedures.
Perform guest check-in and check-out transactions accurately and efficiently.
Respond to guest inquiries regarding resort services, amenities, activities, and local recommendations.
Utilize hotel systems to manage reservations, room blocking, reporting, and guest information.
Act as a leader on duty, responding appropriately to emergency and safety situations when senior leaders are unavailable.
Collaborate closely with Housekeeping, Concierge, Bell Services, Reservations, and other resort departments to ensure seamless guest experiences.