MK Pool & Rec Resort Activities Manager

Mauna Kea Resorts•Waimea, HI

11d•Hybrid

About The Position

The Resort Activities Manager oversees the daily operations of the Mauna Kea Keiki Club and Westin Family Kids Club, ensuring compliance with all state and county childcare licensing requirements. This role is responsible for creating and enhancing programs that are safe, fun, and culturally enriching, blending Hawaiian culture, language, ecology, and history. The manager leads staff training, procures program materials, and ensures both clubs are clean, organized, and welcoming, delivering an exceptional experience for children and peace of mind for parents. The Keiki Club Manager also supports the execution of fitness and adult activity programming and ensures that operational standards are upheld at the Mauna Kea Fitness Center and the Westin Hapuna Wellness Center.

Requirements

High school diploma or GED required
Pediatric CPR/First Aid Certification
State Department of Human Services Child Care Provider Certification
TB clearance
6 months supervising or working with children; ability to manage groups effectively.

Nice To Haves

Bachelor's degree preferred
Experience in children’s programming (resort, camp, or club), preferred
A background in fitness, wellness, or recreation is a plus.
Knowledge of Hawaiian culture preferred.

Responsibilities

Maintain all licensing, certifications, continuing education, and state-required compliance for Kids Club operations and staff.
Oversee and participate in daily Kids Club activities across both properties, ensuring engaging, age-appropriate, and culturally rich experiences for children ages 5–12.
Lead staffing functions include performance, scheduling, training, and recruitment, while upholding guest service and safety standards.
Design and implement a dynamic Kids Club calendar blending fun, outdoor, cultural, and educational activities to foster guest loyalty.
Serve as primary parent contact, ensuring trust through professional communication, safety protocols, and warm hospitality.
Maintain organized play areas and well-stocked supplies, and manage accurate records of attendance, participation, charges, and revenue.
Collaborate with Front Desk, Marketing, Concierge, and other departments to streamline resources and ensure seamless communication of offerings.
Provide hands-on support by training counselors and stepping in as needed to ensure continuity of care and exceptional guest experiences.
Ensure all activity spaces and wellness areas are well-maintained, fully stocked, and aligned with safety and luxury brand standards.
Support the teaching and scheduling of fitness classes and resort activities for adults and families, working with instructors and wellness partners.
Act as on-site support during signature wellness or seasonal events.
Support and provide relief for the Director of Resort Activities during vacations and days off to ensure seamless operations.
Support Fitness Center and Wellness Center staffing and step in as needed to ensure smooth daily operations.
Maintain strong guest presence, handle concerns and special requests, and foster positive public relations.
Lead pre-shift briefings and keep team members informed on hotel and community events.
Enforce department policies, SOPs, and safety standards.
Train, coach, evaluate, and support team members across Keiki Programs (primary) and Fitness/Wellness Centers (secondary).
Manage daily Keiki Program operations with a focus on continuous improvement and innovation.
Inspect facilities for safety, equipment issues, and service quality, recommending and reporting improvements.
Conduct walkthroughs to ensure consistent delivery of exceptional guest service.
Support site inspections, pre-planning meetings, photo shoots, and promotional activities to drive businesses.
Perform additional duties as assigned.