Resolution Services Consultant

TriNet•Atlanta, GA

4d•Onsite

About The Position

The Resolution Services team will be responsible for the day-to-day operations supporting processes and customer service delivery. You will work closely with the Resolution Services management team to plan and oversee various tasks and deliverables required to meet committed timelines. Working on less complex escalations, and applying effective project management principles, processes, and tools will be critical to their success. You will participate on cross-functional teams of Resolution Consultants to deliver on the customer resolutions. The candidate will need to understand customer, internal business and technical requirements and translate this into reporting and deliverables and customer resolutions. You will need to possess strong communication skills with internal and external stakeholders. This role will also assist Senior and Lead Consultants with complex escalations as well as handle administrative functions of the department. The Resolution Consultant will interact with other TriNet departments for cross-team coordination and task execution. They must have strong organizational skills, and excellent written and verbal communication skills. We are looking for someone who thrives in an evolving environment, brings an enthusiastic, collaborative, and fun attitude, and delights in getting stuff done in efforts of providing an excellent customer experience.

Requirements

Requires a minimum of 2-3 years of related experience with a Bachelor’s degree; or 1 year and a Master’s degree; or a PhD without experience; or equivalent work experience.
Excellent verbal and written communication skills
Ability to communicate with employees at all levels of the organization
Strong knowledge and understanding of both state and federal employment laws
Excellent interpersonal skills
Excellent presentation and facilitation skills
A demonstrated commitment to high professional ethical standards and a diverse workplace
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Proficient in Microsoft Office Suite
The person in this role should be detail oriented, with an ability to problem solve without getting flustered.
Ability to define and execute a streamlined process using both human interaction as well as system automation capabilities
Ability to influence other teams to collaborate towards an end goal
Ability to handle multiple tasks concurrently with competing deadlines
Excellent problem-solving skills and hands on experience in deriving actionable business resolutions through effective analysis of facts of internal and external processes
Ability to interact with a variety of technical and non-technical team members
Ability to produce robust solutions to business problems with little direction or guidance
Ability to handle moderately complex projects involving integration with several systems

Nice To Haves

PMP or related certifications preferred
Six Sigma Certification preferred
PEO Industry experience is preferred
Prior project management, and customer service experience preferred

Responsibilities

Closely work with internal and external stakeholders to ensure that solutions meet the expectation and can scale for future needs
Be cognizant of customer risk and coordinate solution options for issues
Support customer meetings and discussions related to escalations
Triage reported issues from customers and Customer Experience colleagues
Other projects and responsibilities may be added at the Manager’s discretion.