Resolution & Advocacy Case Manager

College of the Sequoias Community College District•Visalia, CA

10d•Onsite

About The Position

Under the direction of the Dean of Student Services or designee, perform a variety of professional-level duties in support of student conduct, student grievances, and student crisis support. Incumbents perform duties that involve gathering or reviewing information or data concerning student grievances or student conduct and discipline matters. The Resolution & Advocacy Department (RAD) serves as the district-wide program of student rights and responsibilities, including the student disciplinary process and student grievances, complaints, feedback, and appeals resolution. The position coordinates the operations of the Resolution & Advocacy Department, a cross-functional group responsible for case management of student behavior and support resolution. This position along with the RAD team works within a case management system specifically for resolution & advocacy. Sequoias Community College District is committed to the principles of diversity, equity and inclusion and values candidates who have the ability to serve students from diverse academic, cultural, socioeconomic, disability, gender identity, sexual orientation, and ethnic backgrounds, as well as those students who have been historically underrepresented in higher education. Sequoias Community College District seeks to promote and maintain an environment which is built on mutual respect and free from discrimination by employing faculty members who are equity-minded, collegial, and guided by their dedication to helping students achieve their educational goals. Ideal candidates will share the Sequoias Community College Districts’ commitment to be knowledgeable about and implement equitable learning and teaching methods appropriate to serve students from all backgrounds, demographics and experiences.

Requirements

Master’s degree from an accredited institution in a related area and Three to five years of formal training or leadership experience reasonably related to the administrative assignment and Demonstrated understanding of diversity and equal opportunity, and experience working with people of varying age, class, culture, disability, ethnicity, gender, nationality, race, religion, gender identity, sexual orientation, and socioeconomic status.
Valid California driver's license.
An incumbent must be insurable at the "standard rate" by the employer's insurance carrier at all times while employed in this classification by the College of the Sequoias.
Knowledge of: Operations, services, and activities of student conduct and student grievances programs.
Principles and practices of student affairs administration.
Student conduct/discipline, student rights/grievances, student behavioral intervention and conflict resolution practices.
Pertinent federal, state, and local laws, rules, regulations, guidelines, and provision including Title VII, Title IX, the Clery Act as amended, the ADA, the State Education Code, and the California Code of Regulations.
Crises management skills and an awareness of available community resources.
Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
Literature, periodicals, and other resources concerning current trends in student conduct/discipline, student rights/grievances, and student behavioral intervention.
Methods and techniques of research and analysis.
Principles and practices used in preparing, reviewing, and evaluating a variety of data.
Principles and procedures of confidential record keeping.
Principles and practices used in the preparation of comprehensive, clear, and concise reports.
Principles and practices utilized in student affairs program coordination and administration.
Interpersonal skills using tact, patience, and courtesy.
Basic principles and practices of training development.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and case management systems.
Ability to: Assist in organizing and administering various District student affairs programs, functions, and services.
Research, compile, assemble, analyze, and interpret data from diverse sources.
Organize and synthesize complex information to write thorough and comprehensive factual reports; disseminate detailed information; meet concurrent deadlines.
Work confidentially with discretion; maintain confidentiality of work performed including maintaining confidential student record files.
Maintain current knowledge of, understand, interpret, apply, communicate, and explain general and specific administrative and departmental policies and procedures as well as pertinent federal, state, and local laws, rules, regulations, requirements, and restrictions.
Understand the organization and operation of the District and of outside agencies as necessary to assume assigned responsibilities.
Stay current with trends and technological advancements in assigned areas of responsibility.
Demonstrate sensitivity to and respect for the diverse academic, socio–economic, ethnic, cultural and disability background of community college students and staff.
Prepare and administer budgets.
Stay current with trends and technological advancements in assigned area of responsibility.
Work cooperatively in an environment of shared governance by maintaining effective working relationships with students, staff and community organizations.
Interpret, apply and explain district policies and legal regulations and requirements.
Control difficult and sensitive issues and problems and resolve conflicts.
Interpret, apply and explain district policies and legal regulations and requirements.
Select, assign, orient, train, supervise, counsel, discipline and evaluate performance of direct subordinates.
Work cooperatively with other educational institutions and agencies (i.e., universities, State Chancellor’s Office and other community colleges, County Office of education, K–12 schools).
Interpret collective bargaining agreements.
Meet concurrent deadlines.

Nice To Haves

The Equivalent Note: I f you do not meet the minimum qualifications for this position (in either education or experience) but feel you possess qualifications that are equivalent to the minimum qualifications, please write a one-page summary explaining your position and submit as a "supplemental attachment" within the "Attachment" section of this application.

Responsibilities

Perform a variety of professional-level student-services duties in support of student conduct/discipline, student rights/grievances, student behavioral intervention and conflict resolution with minimum supervision involving the use of a high level of independent judgment and personal initiative.
Assign cases as they come in under the “Tell A Giant- Report It” link, conduct research and analysis of conduct/disciplinary actions, student grievances, and student complaints following all applicable policies and procedures.
Work within the Case Management software.
Assist on ongoing and complex caseload of student conduct/discipline, student rights/grievances, student behavioral intervention related incidents, complaints, and/or grievances to a prompt, effective, and equitable remedy.
In collaboration with the RAD Chair- create weekly agenda’s, take notes at the meetings & keep track of all weekly RAD Agenda’s.
Provide coordination related to policies, procedures, and operational processes related to student rights and responsibilities including: student conduct/disciplinary procedures, behavioral intervention and support, and resolution of grievances, conduct and grievance appeal hearings, and complaints.
Respond to verbal or written inquiries or complaints regarding student conduct, discipline, rights, grievances, or behavioral concerns.
Forward more complex issues to the Dean of Student Services, or designee.
Provide a High Incident Report summary to senior management.
Conduct the fact-finding process related to reports of student grievances and reports of student misconduct.
Present findings to management; prepare and edit related reports and correspondence; make recommendations for follow-up or further action, including restorative justice resolutions.
Participate in the facilitation of informal resolution of student grievances.
Coordinate review, assessment, and responses to reports of student behavioral concerns.
Gather, analyze, organize, and compile documentary evidence from multiple sources for the fact-finding process, responses to state and federal government agencies, administrative hearings, and informal resolutions.
Maintain confidential case files and logs on Reports of Student Misconduct, Student Grievances, Student Concerns via the online case management system; remain current on new functionality of the case management system; update procedures and best practices related to the use of the case management system.
Advise and provide training to faculty, staff, management and supervisory personnel on policies, procedures, and practices regarding student conduct/discipline, student rights/grievances, and student behavioral concerns.
Follow up with Faculty & Staff on cases and provide updates regarding the case.
Assist management in developing and implementing new operational procedures to accommodate legislative changes; develop and monitor operational procedures to enhance workflow and program effectiveness.
Make presentations to District management and staff as requested.
Manage complex special projects assigned; compile and evaluate statistical and other data to prepare various reports.
Collaborates, creates, and maintains effective partnerships with internal student support services departments, such as Campus Police Department, Student Health Center, Giant Marketplace, Human Resources, Title IX and Schools/Departments in Academic Affairs; forward discrimination, harassment, or Title IX related complaints to the Office of Title IX and Human Resources.
Remain current on related laws, regulations, and practices affecting student conduct/discipline, student rights/grievances, and student behavioral intervention; subscribe to related literature, attend conferences and seminars, and enroll in courses.
Participate in the design, coordination, facilitation, and implementation of workshops, training programs, and seminars for the College community; plan and organize speakers, prepare training content, coordinate participants, and oversee event logistics; develop and conduct trainings as assigned.
Provide after-hours crisis management (law enforcement, mental health, emergency services) and link to resources.
Perform related duties and responsibilities as required.