Resilience Specialist I

Members First Credit Union•Midland, MI

9d•Hybrid

About The Position

Members First Credit Union is seeking a Resilience Specialist I in Midland, Michigan. This role administers and maintains the Business Continuity and Disaster Recovery (BCDR) program, collaborating with leaders and vendors to ensure organizational readiness and operational resilience. The company fosters an atmosphere of belonging, opportunity, and empowerment, encouraging employees to be their authentic selves and make a meaningful impact. This position is non-exempt and reports to the VP of Risk Management. The primary purpose is to assist Members First Credit Union in delivering on its mission, vision, and brand promise by living out core values and fostering a culture where team members feel invested and encouraged.

Requirements

Strive to exceed credit union, department and personal goals.
Able to work autonomously and as part of a larger team.
Manages projects successfully from start to finish.
Meets deadlines.
Excellent attention to detail.
Strong oral and written communication skills.
Ability to manage multiple complex initiatives across diverse stakeholder groups.
Must be fully proficient in the use of contemporary software, word processing, spreadsheet applications.
Familiarity with third-party risk management and/or business continuity systems.
Ability to use PC, calculator, and other basic business machines.
Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.
Ability to move, transport or lift, up to 50 pounds.
Able to remain stationary for 2-4 hours at a time.
Must maintain a neat and orderly work area.
Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.
Bachelor’s degree in business administration or related field.
1-3 years of related experience in vendor management and/or business continuity, preferably within a financial institution.
Knowledge of relevant rules and regulations regarding third-party risk management and/or disaster recovery.

Nice To Haves

Experience with Office 365, Ncontracts software suite and Symitar preferred.
Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1
Ncontract’s Nstitute Certified Vendor Management Professional (NCVMP) within first year of employment.

Responsibilities

Administer and maintain the Credit Union’s Business Continuity and Disaster Recovery (BCDR) program to ensure organizational readiness and operational resilience.
Coordinate with business owners and leaders to identify critical functions, operational dependencies, recovery strategies, and resource requirements.
Facilitate, document, and maintain Business Impact Analyses (BIAs) to establish recovery priorities and align continuity strategies with operational realities.
In collaboration with Leaders, assist in maintaining and ensuring timely updates of business continuity plans for all departments and critical functions to make sure plans are accurate, current, and reflect operational realities.
Coordinate the development, maintenance, testing, and periodic review of business continuity and disaster recovery plans across all departments.
Document business continuity and disaster recovery exercises, including tabletop and functional tests.
Support crisis management and response activities during actual events or disruptions, including documentation and after‑action reviews.
Prepare and report metrics, summaries, and assessments related to business continuity readiness for leadership and governance committees.
Ensure BCDR documentation and practices align with regulatory requirements, internal policies, and industry best practices.
Administer the Vendor Management Program, ensuring third‑party risks are appropriately identified, assessed, documented, monitored, and managed throughout the vendor lifecycle.
Coordinate vendor onboarding activities, including due diligence reviews, risk assessments, contract documentation, and required approvals.
Document and ensure timeliness of all vendor due diligence reviews and periodic risk assessments.
Track corrective actions resulting from tests, incidents, or after-action reviews, and ensure that they are properly addressed in a timely manner.
Maintain accurate vendor records, contracts, risk assessments, and supporting documentation.
Partner with business owners and relationship managers to monitor vendor performance against service‑level agreements (SLAs) and escalate performance or risk issues as appropriate.
Track vendor contract expirations, renewals, and required reviews to prevent service disruptions and unintended automatic renewals.
Collaborate with business units to identify, assess, and mitigate vendor‑related risks.
Support the development, maintenance, and enhancement of vendor management and business continuity policies, procedures, and internal controls.
Assist with regulatory examinations and internal audits by preparing documentation, responding to inquiries, and supporting remediation efforts.
Identify opportunities to strengthen resilience, improve vendor oversight, and enhance process efficiency across programs.
Promote business continuity awareness and resilience through training, guidance, and outreach to employees and leaders.
Work with Leadership and Facilities to ensure departments and buildings maintain appropriate BCDR plans, emergency resources, and response materials.
Maintain centralized documentation, tools, and records related to BCDR and vendor management activities.
Perform other related duties as assigned to support organizational resilience and risk management objectives.