Program Manager II - Enterprise Resilience

Citizens•Westwood, MA

1d•$155,000 - $175,000•Hybrid

About The Position

We are seeking an experienced Resilience Manager to drive and mature the organization’s ability to withstand, adapt to, and recover from operational disruptions. Reporting to the Head of Enterprise Resilience, this role owns end to end resilience for a specific line of business and works closely with business leaders to embed resilience into day to day operations.

Requirements

Seven plus years of experience in operational resilience, business continuity, disaster recovery, or related risk disciplines
Proven leadership of cross functional teams and enterprise wide programs
Strong stakeholder management skills with the ability to influence senior executives
Deep understanding of resilience frameworks, regulatory expectations, and industry best practices

Nice To Haves

Experience with cyber resilience and security incident recovery preferred
Relevant certifications such as CBCP, MBCI, or ISO 22301 Lead Implementer preferred

Responsibilities

Build and develop a focused team of resilience professionals, prioritizing capability over headcount
Recruit, mentor, and retain specialists in business continuity and operational resilience as needed
Set clear objectives and performance standards aligned to resilience outcomes
Use measurable KPIs such as recovery time objectives met, test success rates, and plan currency to drive accountability
Foster a culture of continuous improvement, knowledge sharing, and challenge
Encourage cross training to maintain agility and reduce single points of failure
Execute within the enterprise resilience planning framework across aligned critical business services
Ensure plans cover technology outages, cyber incidents, supply chain failures, facility loss, and third party disruptions
Conduct rigorous plan reviews for completeness and realism
Identify and escalate material gaps where recovery capabilities fall short of impact tolerances
Maintain currency, accessibility, and usability of plans
Act as a trusted advisor to senior leaders
Embed resilience ownership within business units, shifting accountability from central control to the business
Facilitate cross functional collaboration on interdependencies
Communicate resilience risk in clear business terms
Report regularly to executive leadership on resilience posture, emerging risks, and remediation progress
Provide honest assessments, including areas of exposure
Stay ahead of evolving regulatory expectations
Support and implement the future state operating model focused on impact tolerance based resilience rather than recovery documentation
Define and enforce resilience testing standards and frameworks
Track testing coverage and results centrally
Drive realistic and rigorous testing scenarios
Ensure testing meets regulatory and audit expectations
Ensure findings are addressed and corrective actions are completed
Develop and maintain cyber resilience response capabilities related to malicious data loss and broader enterprise impacts
Educate business leaders on data loss risks and recovery challenges
Lead scenario based exercises focused on cyber and data loss recovery
Set realistic expectations for recovery timelines and potential data loss windows