Residuals Manager

Celero Commerce

6d•$80,000 - $100,000

About The Position

Celero Commerce is seeking a Residuals Manager to lead and evolve partner and direct salesforce payout operations across our merchant services platform. This role owns the accuracy, transparency, and scalability of recurring residual payments while advancing the underlying systems and workflows that support them. This is an operating leadership role at the intersection of Finance, Systems, and Customer Experience. The Residuals Manager will reduce manual processing, strengthen controls, and define how residuals function within our proprietary merchant services operations platform - delivering a payout experience that is precise, transparent, and scalable.

Requirements

5+ years in residuals, partner payouts, or incentive compensation
Direct ownership of recurring, variable payouts tied to revenue or contracts
Experience improving or scaling payout systems (automation, workflow design, or implementation)
Strong analytical capability (Excel required; BI/SQL a plus)
Experience building controls, reconciliations, and documentation
Team leadership or mentorship experience

Nice To Haves

Merchant acquiring economics (ISO/agent, referral, direct sales models) preferred
Experience working with Product, Analytics, or Engineering teams preferred
Familiarity with processor reporting and fee-level revenue components preferred

Responsibilities

Run the monthly residual cycle end-to-end - validation, calculation, reconciliation, approval, and release
Ensure payouts align with contractual terms and revenue-share models
Deliver accurate, on-time statements with clear supporting detail
Own residual operations within our proprietary merchant services operations platform, ensuring it operates effectively and as designed
Translate complex compensation structures into scalable, auditable processes
Partner with Product and Analytics to improve automation, reporting, and self-service
Build a disciplined operating cadence and reporting structure
Eliminate manual touchpoints through workflow design and automation
Implement validation, reconciliation, and approval controls
Establish SOPs, SLAs, and KPI tracking (accuracy, disputes, resolution time)
Resolve recurring issues at the root cause
Improve payout transparency and statement clarity
Reduce disputes through cleaner economics and proactive communication
Serve as escalation point for complex payout issues
Support the development and success of team members within the residuals function