Residents Event Manager (Lifestyle Manager)

Sentral • Los Angeles, CA

8d • Onsite

About The Position

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at www.Sentral.com .

Requirements

• High school diploma or GED required
• Minimum 4 years customer service experience
• Minimum 4 years Food and Beverage leadership experience
• Solid understanding of Microsoft Office (Outlook, Excel, Word)
• Excellent verbal and written communication skills
• Keen attention to detail with a creative problem-solving approach
• Ability to work independently and as part of a team
• Ability to make decisions and initiate action within established guidelines
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
• Ability to work a flexible schedule, including evenings and weekends

Nice To Haves

• Supervisory experience a plus
• Wellness and Fitness experience a plus

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Build the company image by cultivating relationships with influential companies and figures throughout the area.
• Assist with oversight of the budget, procurement of supplies needed to execute activations + events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in the Google Drive
• Coordinate all engagement events and activities
• Assist in overseeing the food and beverage operations for our Members’ club
• Coordinate onsite events and outings, and support group activities to increase Member + Resident participation
• Assist with amenity space reservations + 3rd party services
• Conduct Facility walk thru to ensure safe & appropriate operation of equipment
• Synchronize Member and Resident check-ins and Reservations
• Assist with guest policies and liability waivers for 1st time guests
• Own all lifestyle announcement creation + execution for the Sentral Life App as it relates to lifestyle programming
• Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
• Be available consistently for all shifts on the 5th + 41st floor amenity spaces in order to familiarize new + existing residents with our services and their new home.
• Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
• Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
• Greet residents by their name and with a smile to make guests feel welcomed and valued.
• Develop positive relationships with residents to create a personal and welcoming environment.
• Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
• Prepare + drive various programming + partnership narratives, lessons learned, and playbooks for development projects.
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
• Perform other related duties and assignments as needed and assigned

Benefits

• Multiple medical, dental, and vision health plan options that begin the first month after your start date
• One fully company-paid medical plan option
• HSA and FSA options to set aside pre-tax dollars
• 401(k) with a 4% company match, eligible after three months of employment
• 11 paid holidays
• 8 different types of paid time off (PTO) including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development
• Travel discounts when they stay at a Sentral community for team members and their friends and families
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED