Residential Worker B

The Salvation Army Canada and Bermuda Territory•Courtenay, BC

10d•CA$25 - CA$26•Onsite

About The Position

The Residential Worker B provides a safe and secure environment for staff, residents, and visitors, delivering Emergency, Transitional and Supportive Housing program services for the ministry unit. This role acts as a positive role model for clients, monitors the environment and clients to ensure safety and security, and supervises clients, monitoring behavior for adherence to rules and policies. Responsibilities include conducting shift change procedures, maintaining documentation and shelter logs, assisting with conflict resolution, preparing and serving food, and performing household maintenance such as cleaning and laundry services.

Requirements

Completed High School.
Minimum one to two (1-2) year certificate in a Social Services related field.
One to two (1-2) years of prior related experience, including experience in a social service setting, working with marginalized individuals, and a social services background.
Must hold or obtain a recent Criminal Records Check with Vulnerable Sector Check, satisfactory to TSA.
Must receive clearance from TSA Abuse Registry Check.
Required to complete WHMIS training annually.
Required to complete Praesidum Academy training modules relevant to position.
Current certification in Standard First Aid / CPR, Foodsafe, and Non-Violent Crisis Intervention training.
Experienced with Microsoft Office (Word, Excel, Publisher, and PowerPoint); Internet and Email.
Familiar with administration and file management procedures.
Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Complete tasks with minimum amount of supervision.
Confident, self-motivated, mission minded, team player, able to work with others.
Be flexible, motivated, adaptable, and able to thrive in a fast paced non-profit and union environment; be an efficient problem solver.
Demonstrate a dependable work ethic and the ability to manage multiple tasks simultaneously.
Work independently; maintain confidentiality; while part of a larger team, projecting a positive, professional, and helpful attitude.
Ability to communicate effectively, and exercise good interpersonal skills by displaying tact, courtesy and patience with supervisors, peers, participants, employees, students, and visitors.
Ability to manage stress and workload in a positive manner.
Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner.
Ability and willingness to adhere to, uphold, support, and promote The Salvation Army’s mission, vision, and values in the day-to-day operations of the department.

Nice To Haves

An equivalent combination of education and experience may be considered.

Responsibilities

Acts as a positive role model for clients by developing professional interpersonal relationships that promote dignity and respect.
Monitors the environment and clients to ensure safety and security.
Ensures client supervision, monitoring behaviour for adherence to rules and policies.
Conducts all required shift change procedures prior to and after shift change.
Maintains required documentation and shelter log.
Assists with conflict resolution.
Complete and distribute paperwork as required.
Food preparation and serving to clients at mealtimes.
Prepare for clients by receiving phone / in-person inquiries.
Interview clients, completing intake form.
Provide orientation to new clients.
Ensure that clients are fully aware of program expectations.
Provide information and referrals to community resources to clients.
Cleans shelter rooms, washrooms, kitchen, lounge, offices, and common areas.
Packing up client’s belongings and prepping beds and rooms for new clients.
Provides laundry services for the shelter and shelter clients.
Performs basic building maintenance.
Collects and disposes of refuse and maintains clean refuse area; performs spot cleaning as required.
Performs other duties as assigned.