Residential Support Worker

Friend Family Health Center • Chicago, IL

9d • Onsite

About The Position

The Residential Support Worker provides continuous awake supervision and supportive services to residents in a women’s residential program. This role helps maintain a safe, therapeutic environment and supports the implementation of services aligned with each client’s Individualized/Master Treatment Plan. Coverage primarily includes evening, weekend, and overnight shifts.

Requirements

• High School Diploma or GED required
• Knowledge of basic cooking and housekeeping skills
• Strong verbal communication and interpersonal skills
• Ability to work effectively in a team environment
• Basic documentation and reporting skills
• Patience, empathy, and sensitivity to the needs of adult women in treatment
• Must be trainable and open to ongoing skill development

Nice To Haves

• Experience in a residential, behavioral health, or human services setting preferred
• Valid Driver’s License preferred

Responsibilities

• Provide continuous awake supervision of residents and the facility to ensure safety and security
• Assist counselors and clinical staff as needed
• Use sound judgment and follow agency protocols during medical, psychiatric, and life-safety emergencies
• Monitor client self-medication procedures and report concerns to nursing staff and the Assistant Program Manager
• Communicate promptly with leadership regarding operational issues or client behavioral concerns
• Support clients with meal preparation and service according to the residential menu
• Develop and oversee chore and laundry schedules; train and assist clients in completing daily tasks
• Plan and implement structured daily living skills activities, including safety and fire drills
• Supervise residents during approved outings, field trips, and recreational activities
• Monitor phone usage, visitors, and supplies to maintain a safe and secure environment
• Complete all required documentation accurately and on time
• Meet productivity requirements (minimum of 7 hours weekly, including individual and group notes)
• Attend staff meetings, supervision sessions, and required trainings
• Secure the facility at the end of each shift (doors, windows, appliances, etc.)
• Perform light housekeeping duties
• Maintain satisfactory attendance
• Perform other duties as assigned

Benefits

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• 403 B
• Professional Development Opportunities
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED