Residential Support Supervisor (Portland House)

Adelbrook•Portland, CT

14h•Onsite

About The Position

The Resident Support Supervisor oversees the daily operations of assigned residential programs that support children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD). This role ensures the delivery of high-quality, trauma-informed care in a therapeutic, supportive, and person-centered environment. The supervisor provides direct support to residents, guidance to direct care staff, and ensures compliance with agency policies and applicable regulatory standards. The Resident Counselor Supervisor leads by example, promoting a positive, structured, and safe living environment while coordinating individualized services, managing staff performance, and collaborating with interdisciplinary teams.

Requirements

High School Diploma or GED required
Minimum of two (2) years of experience in a residential or direct care setting serving individuals with ASD and/or IDD.
Knowledge of trauma-informed care, behavioral support strategies, and person-centered planning.
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple priorities, lead staff, and respond effectively in crisis situations.
Must be able to complete and maintain required certifications (e.g., CPR/First Aid, PMT, DDS Medication Certification).
Valid driver’s license and clean driving record required.
May be required to drive company vehicles
Ability to work a flexible schedule and meet on-call responsibilities.

Nice To Haves

At least one (1) year of supervisory or leadership experience strongly preferred.

Responsibilities

Provide daily oversight and supervision of assigned residential program(s), ensuring consistent implementation of care plans, behavioral supports, and therapeutic interventions.
Serve as the primary case manager or support liaison for assigned residents, coordinating services in collaboration with clinical, medical, and educational teams.
Supervise and evaluate direct care staff, providing coaching, documented supervision, and performance feedback.
Assist with scheduling, shift coverage planning, and staff timekeeping in collaboration with other supervisors and administrative staff.
Lead or participate in staff meetings, treatment team meetings, and regular supervision with program leadership.
Ensure accurate and timely documentation of resident progress, incidents, medication administration, and other required records.
Monitor compliance with individualized behavior support plans, daily routines, and therapeutic programming.
Provide direct care and behavioral support during shifts, as needed, including participation in crisis intervention following agency protocols and approved training (e.g., PMT).
Perform physical management techniques (PMT), be physically able to fully perform all PMT requirements at any given moment.
Maintain active certification in agency-approved crisis intervention training, including all required levels of Physical and Psychological Management Training (PMT). Apply training techniques appropriately to ensure the safety and well-being of individuals served, staff, and others in the environment. Demonstrate competency in de-escalation strategies, safe physical interventions, and adherence to agency protocols.
Ensure residents receive support with daily living activities (e.g., hygiene, meals, recreation, community outings).
Coordinate communication and maintain collaborative relationships with families/guardians, service coordinators, and external stakeholders.
Support the training, onboarding, and ongoing development of direct care staff; ensure staff meet and maintain required certifications and trainings.
Participate in audits, inspections, and quality assurance activities as needed.
Complete administrative duties including incident report follow-up, financial audits, medication reviews, and program supply inventories.
Share in on-call coverage responsibilities for residential operations.
Maintain flexibility to support different houses or departments based on organizational needs.
Schedule yourself as an active staff member apart of daily counts as programmatically required.
Perform other related duties as assigned by leadership.