Residential Support Aide

Northern Children's Services • Philadelphia, PA

4d • Onsite

About The Position

Join Our Team as a Residential Support Aide and help make a difference in the lives of children, youth, and families! Northern Children's Services Wins the 2026 Top Workplaces Culture Excellence Award and the 2026 Top Workplaces Professional Development Award. As a Residential Support Aide, you’ll embark on a fulfilling journey. We are currently hiring part-time Support Aides for our Generations I and Crossroads programs. Reporting directly to the Residential Supervisor, the Support Aide provides trauma-informed support to residents and their children and assists in maintaining a welcoming, safe, and supportive community environment, while ensuring that residential services are of the highest quality standards according to the City of Philadelphia and the Commonwealth of Pennsylvania regulatory and funding source guidelines, as well as state licensing requirements. The Generations I program is a congregate care foster care program that serves young women up to age 21 who are pregnant and/or parenting. The Crossroads program supports young adults between the ages of 18-24 to stabilize while acquiring individualized skill development and support to transition successfully into adulthood. This position works one of three shifts (the programs are staffed 24 hrs/day). Specific responsibilities vary based on the shift.

Requirements

• minimum of two years working with adolescents in a child welfare or behavioral health setting or related experience required.
• At least 21 years-old (required)
• Ability to clearly and positively communicate and interact with all Generation I staff and residents.
• Ability to give clear and concise oral and written instructions.
• Proficiency in the use of computers and pertinent software programs a must (i.e., Microsoft Office).
• Ability to walk up and down stairs.
• Ability to lift at least 20 lbs.
• Ability to operate a computer.
• Current valid drivers license and the willingness to drive as needed.

Nice To Haves

• Associates Degree or college degree from four-year, accredited institution a plus.
• Major in human services or related field preferred.
• Experience with young women, infants, and toddlers preferred.
• Familiar with Philadelphia child welfare system (i.e., the Department of Human Services, Community Umbrella Agencies), as well as with and intersecting systems (i.e., the court system, probation, behavioral health).
• Certification in medication administration a plus.

Responsibilities

• Support an environment that fosters growth and development for all residents and encourages residents to actively participate as a partner in the development of goals and planning of services.
• Demonstrate ethical and professional interactions with other staff and residents and hold others (staff and residents) accountable when unethical and/or unprofessional interactions do occur.
• Interact calmly and appropriately in crisis situations and manage positive outcomes for the safety of the residents.
• Demonstrate positive teamwork in working with other Support Aides and members of the Residential Programs team.
• Ensure the residents and their children are supervised and have adequate meals and activities.
• Transport residents to appointments, check inventory for supplies, check/purchase requests, and food shopping when required.
• Ensure medication administration policies and procedures are followed.
• Support an environment that fosters growth and development for all residents.
• Complete all documentation in a timely fashion and in required formats, including but not limited to: therapeutic and non-therapeutic interactions, unusual incidents, routine activities, progress notes, health & safety checklist, point sheets, medication administration, etc.
• Complete and submit a daily end of shift report.
• Ensure residents are provided with written appointment reminders daily.
• Communicate pertinent information daily with the Support Aide staff regarding doctors appointments, school attendance, transportation, court dates, behavioral therapy appointments and group therapy participation, recreational activities, and any needs and/or concerns that a resident or staff member has presented.
• Monitor and track residents to ensure regular participation in the program, including chores, maintaining cleanliness of rooms, etc.
• Monitor residents school attendance as applicable.

Benefits

• Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse.
• Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being.
• Employees are eligible to earn 1 hour of (Sick Time) for every 40 hours they work. A Maximum of 40 sick hours may be earned in a calendar year. An employee must be employed for at least 90 days by the employer before being able to use any accrued paid sick leave. Maximum accrual required is forty (40) hours in a year. Unused sick leave will be rolled over each year without limit. Employees’ sick leave usage is a maximum of 40 hours a year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED