Residential Specialist

Services For The Underserved, Inc.•New York, NY

12d•Onsite

About The Position

S:US is seeking a Residential Specialist for their adult families' shelter in Manhattan. This position is located at East 31st Street New York, NY 10016. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day, 7 days a week, 365 days a year and at times functioning independently using your judgment to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity, and can communicate skillfully with empathy and honesty.

Requirements

High Diploma or GED along with relevant experience
F-02 certification (Required for family shelters only)
A security license is mandatory but may be obtained within 6 months if hired.
Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens into your work with the people we serve.
Use neutral and non-judgmental language when responding to the needs and requests of the Residents.
Must have the ability to be flexible with schedule as needed.
Ability to maintain professional maturity during a crisis.
Able to demonstrate excellence in customer service.
Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse, and harm reduction, working with disenfranchised communities, including those who identify as LGBTQ, HIV/AIDs affected, the elderly, and individuals with mental health and developmental disabilities.

Nice To Haves

Effective written and oral communication skills
Proficiency with computer-based programs, typing skills
Must be able to lift to 15 lbs.
F80 (Required for family shelters only)
Basic First Aid
Naloxone certification
Valid driver’s license and bilingual communication preferred.
Food Handler license preferred

Responsibilities

Conduct regular scheduled rounds to ensure safety and residents wellbeing.
Enter activity log information and shift notes in a timely fashion and accurate manner.
Complete necessary admissions paperwork.
Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.
Meet with Shift Supervisor for individual and group supervision.
Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups.
Meet with case managers on regular basis to assist in assigned tasks.
Provide initial orientation to program.
Provide administrative support in areas of office coverage, telephone and clerical work, food services.
Understand and follow emergency procedures, including fire drills.
Perform other duties as assigned by Shift Supervisor and Program Director.
Attend job related trainings and agency meetings as necessary.
Provide meal coordination.