Residential Solar Service Partner, Resi Solar Monitoring & Service

IGS Energy • Columbus, OH

1d • $67,150 - $107,440

About The Position

As Residential Solar Service Partner, Resi Solar Monitoring & Service, you will play a key role in leading a team that assists with the maintenance and repairs of our residential solar portfolio. In this role, you will be responsible for resolving maintenance issues, managing service invoices, and ensuring seamless communication between internal teams, contractors, and customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Requirements

• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
• Effective verbal and written communication skills to interact with customers and contractors via phone and email.
• Highly organized. A demonstrated capability to handle dozens of customer inquiries and projects simultaneously.
• Experience collaborating cross-functionally (internally & externally) to ensure seamless customer experiences and to resolve complex issues effectively.
• Ability to master new technology platforms (ex. IGS’s proprietary platform, partner portals, reporting portals, document management systems, invoicing systems, etc.).
• Strong organizational skills and document management skills with an acute attention to detail.
• Ability to work both independently and as a team.
• Ability to prioritize workload based on the objectives of the business.
• Related Bachelor’s Degree or equivalent working experience
• 2+ years of corporate experience
• 3+ years in customer service and/or contractor management role
• Familiarity with Customer Relationship Management software a plus
• Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, Sharepoint)
• Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Responsibilities

• Coordinate scheduling for maintenance requests by collaborating with external service teams and IGS’s Customer Operations team.
• Manage and review all relevant documentation as it relates to all site visits, maintenance requests, and other related activities.
• Collaborate with Accounts Payable to resolve any issues with contractor payments or remittances.
• Review contractor expenses for accuracy and manage the invoicing process.
• Liaise with internal and external partners to ensure project commitments and specifications are met.
• Manage relationships with strategic partners to ensure shared success between IGS, our partners, and our mutual customers
• Provides feedback and action items to leadership upon completion of projects to ensure healthy contractor relationships and operational efficiency.
• Perform other responsibilities and projects as assigned.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree