Residential Service Project Engineer

Solar Gain Inc•Tucson, AZ

2d•$65,000 - $75,000

About The Position

The Residential Service Project Engineer serves as the primary project engineering contact for the Service Department’s residential service and warranty work. The role manages service schedules, assigns technicians and materials, and plans, tracks, executes, and oversees residential and service-related projects, with a focus on customer experience and service quality. It oversees maintenance, repair, and optimization of solar energy systems and coordinates with internal teams, subcontractors, and clients to deliver work on time, within scope and budget, and in compliance with safety and industry standards. The position reports to the Service and Residential Operations Manager. The role coordinates service calls, RMAs, warranty work, project documentation, permitting, materials procurement, costs, timelines, change orders, and stakeholder communications. It provides technical support and training to technicians, audits field evaluations and quality assurance inspections, diagnoses system issues remotely, checks recently installed systems and commissioning, and follows up with customers after service completion. The position works in an office environment using standard office equipment, PCs, and handheld devices. Work involves extended sitting and computer use, with occasional lifting of office equipment up to 25 pounds.

Requirements

High school diploma or GED required.
3–5 years of relevant experience in the solar industry.
Strong communication skills, including the ability to accurately document and convey customer feedback.
Proven experience maintaining and repairing solar power systems, including panels, inverters, and battery storage units.
Skill in installing and commissioning solar systems, particularly commercial-scale systems.
Proficiency in diagnosing and resolving electrical faults, performance degradation, and connectivity problems.
Experience with on-site inspections, safety compliance, and quality assurance for large solar installations.
Strong project management skills and technical knowledge of solar systems.
Ability to make timely, well-informed decisions, including under pressure; negotiate and influence, manage expectations, and find common ground.
Understanding of the company, department, and solar industry to align projects with strategic objectives.

Nice To Haves

A bachelor’s degree or higher from an accredited university is preferred.

Responsibilities

Serve as the primary Residential Project Engineer for the Service Department and main contact for residential service and warranty work; coordinate implementation of service contracts.
Schedule and manage service calls, RMAs, and warranty work, coordinating resources with operations, design, subcontractors, and customers.
Initiate, organize, and coordinate design, engineering, and permitting documentation for service projects.
Create bills of materials for applicable service work and coordinate accurate, timely procurement for residential and service projects.
Manage project costs and scheduled timelines; execute change orders or follow-up service orders as appropriate.
Keep stakeholders informed of project progress and maintain complete project tracking, communications, reports, and stored documents.
Provide technician training as needed and serve as a technical resource and field support for technicians.
Contribute technical experience and industry knowledge during team meetings.
Assist in scheduling service technicians and coordinating components to maintain an efficient workflow.
Coordinate Service Department support staff functions, including monitoring, analysis, customer updates, engineering/design, and permitting.
Ensure clear, accurate, and reliable Service Department reporting for internal and external use.
Audit Solar Gain quality assurance inspections and coordinate remediation efficiently.
Review residential service and warranty documentation for completeness and accuracy, and ensure it is stored in customer files.
Audit basic residential field evaluations for new prospects and quality assurance.
Diagnose technical issues remotely and determine effective solutions.
Follow up with customers after residential service completion to assess satisfaction and address additional needs.
Summarize project outcomes, document successes, and identify improvement opportunities.
Promptly audit recently installed systems for functionality and successful commissioning, and work to resolve commissioning errors remotely.
Communicate daily with the service admin team and reflect projections and activities on the team calendar.
Manage and close warranty work efficiently while maintaining reasonable ticket response times; use manufacturer technical support to reduce truck rolls and resolve issues remotely where possible.
Execute projects within budget projections, provide change orders for customer approval for additional work, and identify cost savings without compromising quality or performance.
Maintain high client satisfaction through clear communication and prompt resolution of concerns.