Residential Service Project Engineer

Solar Gain Inc•Tucson, AZ

3h•$65,000 - $75,000•Onsite

About The Position

The Senior Commercial Service Project Engineer manages service schedules, assigns technicians and materials, and improves the overall customer experience. The role plays a key part in planning, tracking, executing, and overseeing the completion of residential and service-related projects. The position reports to the Service and Residential Operations Manager and oversees the maintenance, repair, and optimization of solar energy systems to ensure exceptional service quality and customer satisfaction. The Service Project Manager works closely with internal teams, subcontractors, and clients to deliver projects on time, within scope and budget, and in full compliance with safety and industry standards.

Requirements

High school or GED required
3-5 years of relevant experience in the solar industry.
Strong communication skills, with the ability to accurately document and convey customer feedback.
Solar System Maintenance and Troubleshooting: Proven experience maintaining and repairing solar power systems, including panels, inverters, and battery storage units.
Installation and Commissioning: Skilled in installing and commissioning solar systems, especially commercial-scale setups—to ensure optimal operation.
System Diagnostics: Proficient in identifying and resolving technical issues such as electrical faults, performance degradation, and connectivity problems.
Field Work: Experienced in on-site inspections, safety compliance, and quality assurance for large solar installations.

Nice To Haves

a bachelor’s degree or higher from an accredited university is preferred.

Responsibilities

Serve as the primary Residential Project Engineer for the Service Department. Acts as the main point of contact for all Residential service and warranty work, and coordinates the implementation of the service contracts.
Schedule and manage service calls, Return Merchandise Authorizations (RMAs), and warranty work. Coordinate resources with operations, design, subcontractors, and customers as needed.
Initiate, organize, and coordinate required design, engineering, and permitting documentation to ensure timely execution of service projects.
Create Bills Of Materials (BOM) for all applicable service work, and collaborate with internal resources as necessary to ensure accurate and timely procurement for residential and service projects
Ensure costs and scheduled timelines are executed
Be aware of project cost and execute change orders or follow up service orders accordingly
Keep all relevant stakeholders informed of project progress.
Maintain thorough project tracking, ensure all communications, reports, and key documents are properly recorded and stored.
Provide technician training as needed. Be a technical resource and field support for technicians.
Contribute to the team during meetings, provide technical experience, and overall industry knowledge
Assist in scheduling service technicians and coordinate required components to maintain an efficient workflow.
Coordinate the activities of Service Department support staff, including monitoring, analysis, customer updates, engineering/design, and permitting functions.
Ensure the Service Department produces clear, accurate, and reliable reports for both internal and external use.
Audit Quality Assurance inspections for the Solar Gain, and coordinate remediation accordingly in an efficient manner.
Review all residential service and warranty documentation. Verify completeness and accuracy of internal and third-party materials. Ensure proper storage in customer files.
Audit basic residential field evaluations for new prospects and quality assurance purposes.
Diagnose technical issues remotely and determine effective solutions.
Follow up with customers after Residential service completion to assess satisfaction and address any additional needs.
Summarize project outcomes, document key successes, and identify opportunities for improvement.
Audit recently installed systems promptly to ensure system functionality and commissioning success. Work to resolve commissioning errors remotely