Residential Service Plumber

Benjamin Franklin Plumbing•Melbourne, FL

10d•Onsite

About The Position

At Benjamin Franklin Plumbing, we’re not just plumbers—we’re champions of superior service and exceptional customer care. We take pride in our reputation for excellence and are dedicated to making every customer interaction memorable and positive. If you’re passionate about delivering outstanding service, building meaningful relationships, and maximizing sales opportunities, we invite you to join our team of skilled professionals. Here, your integrity, expertise, and dedication will shine, and you’ll find a rewarding career in a supportive and growth-oriented environment. As a member of the Service Minds group, which also includes Mister Sparky and One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing stands out in the home services industry for its commitment to excellence and innovation. This affiliation provides you with access to a wide range of career opportunities and benefits that extend across multiple skilled trades. By joining our team, you become part of a larger network dedicated to professional development and superior customer service. At Benjamin Franklin Plumbing, you’re not just working with a leading plumbing company—you’re part of a dynamic, multi-disciplinary organization where your career can flourish.

Requirements

Minimum of 2 years of experience as a plumber with a strong technical background and a commitment to customer education.
Proven ability to explain plumbing issues clearly to customers, offering them not only immediate solutions to their problems but also providing preventative recommendations to avoid future issues.
A sales-oriented mindset, understanding that explaining options and solutions to customers in an informative and consultative manner is essential to demonstrating your technical expertise.
Valid driver’s license with a clean driving record.
Ability to pass a background check and drug screen.
Familiarity with safety protocols and a commitment to adhering to safety regulations.
Excellent troubleshooting skills and a thorough understanding of plumbing systems.
Outstanding communication and customer service skills, with a focus on upselling and providing added value.
Ability to work both independently and collaboratively within a team setting.

Nice To Haves

Strong customer-focused mindset with the ability to listen to their needs and explain why certain solutions are beneficial for their long-term plumbing health
Proven ability to recommend additional services or upgrades based on customer needs, helping them understand the value and benefits of these options for their home
Excellent customer communication focused on respect, professionalism, and trust-building.
Skilled in diagnosing plumbing issues efficiently while recommending upgrades and additional services.
Sound judgment and decision-making capabilities.
Adaptable with a willingness to continuously learn new techniques and improve customer engagement.
Ability to build long-term customer relationships through exceptional service and value.

Responsibilities

Deliver exceptional plumbing services, prioritizing customer satisfaction in every interaction.
Perform repairs and installations with skill and attention to detail.
Identify opportunities to upsell and cross-sell services or products that would benefit the customer.
Maintain a high level of professionalism and integrity in all customer and team interactions.
Foster and maintain lasting relationships with customers by actively listening to their concerns and providing tailored solutions.
Ensure safety and regulatory compliance on every job site, adhering to all plumbing codes and company protocols.
Proactively respond to customer needs, providing recommendations based on their requirements and budget.
Assist customers in understanding complex plumbing issues and offer solutions in a clear and approachable manner.
Meet and exceed sales targets by identifying additional services and products that align with customer needs.

Benefits

401(k) matching
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Year-round full time work!
Uncapped commission structure.
Fuel card
Company Vehicle
iPad provided.
FREE Health Savings Account —Medical plan for employees, plus other additional low-cost medical plans.
Life Insurance coverage.
Paid Holidays.
Management In training programs and many growth opportunities.
Career Path Opportunities and room for professional growth.
Employee discounts on services with Ben Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning.