Residential Service Manager - Chicago, IL

TLC Management Co.•Chicago, IL

1d•Onsite

About The Position

We are seeking a Residential Maintenance Manager for our property located in the Edgewater neighborhood on Chicago's North Side. The ideal candidate will enhance our asset's value through excellent customer care and a positive team environment. If you are a reliable, organized leader with strong technical and communication skills, join us at a company that prioritizes employee satisfaction. TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages each of its residential communities. Our commitment to our residents includes adhering to high-quality standards. We provide our residents with much more than a rental apartment. We offer a genuine sense of community and exemplary customer service. We continually strive to meet or exceed our residents' expectations. We do this by providing well-maintained properties, desirable locations, and responsive service. Our company culture is to provide TLC to our residents and commit to ongoing training and professional development for our team. It is important to us that our team members feel TLC is a safe space. Here, they can express ideas and share suggestions on how we can continually evolve into a better employer and best suit their needs. At TLC Management, we warmly welcome all applicants, embracing diversity in race, color, religion, sex, national origin, age, disability, or any other legally protected classification. We are committed to hiring and promoting the most qualified individuals while upholding all federal, state, and local equal employment opportunity laws.

Requirements

Minimum three years experience as a Residential Service Manager
Advance knowledge of various maintenance functions and mechanicals including preventative maintenance, plumbing, HVAC, appliance repair and installation and electrical
Proven leadership ability
Excellent verbal and written communication skills
Some knowledge of computer use
Driver’s license with reliable vehicle

Responsibilities

Supervise the day-to-day maintenance operations of the property
Provide exceptional customer service to our residents
Work closely with our Property Manager to maximize retention and occupancy goals
Delegate maintenance tasks to subordinates
Comply with all Fair Housing and OSHA laws and regulations
Respond to emergency calls 24/7, including weekends and holiday
Order supplies and manage inventory control with established budgeted parameters
Provide pro-active preventive maintenance for the property
Assist PM with performance issues and reviews for the maintenance team.
Perform other duties as assigned by our Property Manager, DOM and VPO