Residential Service Coordinator

David S Brown Enterprises LTD • Owings Mills, MD

3d • $53,000 - $59,000

About The Position

The Residential Service Coordinator is responsible for tracking maintenance service requests and related follow-up activities, handling service and leasing related phone calls, and overseeing the inputting of maintenance requests into the computer system. This role receives routine resident service requests, records them, and determines the priority of response time in compliance with Fair Housing and State laws. The coordinator collects data and maintains weekly and monthly maintenance reports, and coordinates the turnover schedule for painting, cleaning, punch-out, floor replacement, carpet shampooing, and any other maintenance work required to return an apartment to market condition. They communicate the make-ready schedule to the Property Manager & Maintenance Supervisor, enter market-ready apartments into Yardi, and schedule appointments with residents requiring maintenance from third-party vendors. The role involves following up with residents after work completion to ensure satisfaction, conducting service satisfaction surveys, and maintaining and monitoring keys and the key log according to policy. Additionally, the Residential Service Coordinator has oversight of the mailroom and package lockers, is responsible for mold awareness and prevention, and complies with Fair Housing and State Requirements. They maintain accurate records of all preventative maintenance performed on the property, support team efforts with injury-free initiatives and OSHA compliance, and act as a liaison between the Maintenance and Leasing teams. The position also involves planning and executing monthly/quarterly resident events and performing all other duties at the request of the Property Manager. Flexibility in work schedule may be required periodically to maintain business needs.

Requirements

• Strong commitment to company goals and values
• Excellent communication, written and verbal skills
• Customer-focused
• Ability to listen and develop a rapport with residents and vendors
• Dependable, organized and a team player
• Ability to prioritize duties accordingly
• Experienced in the use of office equipment such as a personal computer, copier, and fax machine
• Basic understanding of industry related maintenance and leasing operations
• Completes administrative tasks with high attention to detail
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• High School Diploma, plus computer skills EXCEL and WORD
• One year general office experience and one year residential/commercial maintenance experience

Nice To Haves

• Ability to handle multiple tasks
• Commission opportunities
• Discretionary performance bonuses

Responsibilities

• Track maintenance service requests and related follow-up activities
• Handles service and leasing related phone calls
• Oversees the inputting of maintenance requests in computer system
• Receives routine resident service requests, records and determines priority of response time (within Fair Housing and State laws)
• Collects data and maintains weekly and monthly maintenance reports
• Coordinates turnover schedule: painting, cleaning, punch-out, floor replacement, and carpet shampooing, and any other maintenance work that is required to return the apartment to market condition
• Communicates make ready schedule to Property Manager & Maintenance Supervisor
• Enters market ready apartments into Yardi
• Schedules appointments with residents requiring maintenance from third party vendors
• Follows up with residents once work is complete to ensure satisfaction
• Conducts service satisfaction surveys
• Maintains and monitors keys and key log according to key policy
• Oversight of the mailroom and package lockers
• Mold awareness and prevention
• Complies with Fair Housing and State Requirements
• Maintains accurate records of all preventative maintenance performed on property
• Supports team with injury free initiatives and ensuring OSHA compliance
• Acts as a liaison between the Maintenance and Leasing team
• Plan and execute monthly/quarterly resident events
• Performs all other duties at the request of the Property Manager
• Flexibility in work schedule as determined by Regional Management may be required periodically to maintain business needs

Benefits

• Work-life balance with 10+ days of paid vacation, paid sick leave, and a paid day off for your birthday
• 9 paid company holidays
• 401(k) retirement plan with a 50% company match up to 8%
• Comprehensive medical, dental, and vision insurance with employer contributions
• 15% apartment rental discount for eligible employees
• Tuition reimbursement for undergraduate, graduate courses, certifications, and seminars
• Employer-paid benefits, including: Term Life & AD&D Insurance, Short-Term Disability, Wellness Program & gym membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED