Residential Service Coordinator (Case Manager) I (69218)

Volunteers of America Chesapeake and Carolinas•Baltimore, MD

21d•$60,000 - $60,000•Onsite

About The Position

The Resident Services Coordinator I (RSC I) is responsible for developing, coordinating, and monitoring the individual program plan for each resident assigned to them. This includes the intake-assessment-program review team process, employment-vocational-educational activities, and progress and treatment activities. The goal is to maintain and improve resident programs and services, enhance resident participation, implement successful release planning, and facilitate resident program completion, all while assisting in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and American Correctional Association.

Requirements

Bachelors Degree in a field of human services, criminal justice, social work or other related field.
1 year of employment experience in human services, corrections, or community-based services provision with various populations.
Effective oral and written communication skills.
Ability to develop effective working relationships with residents, staff and community partners.
Working knowledge of computer word processing and spreadsheet programs.
Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
Valid drivers license in jurisdiction of residence.
Valid vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle).
Acceptable Criminal background check.
Negative Drug and Negative Tuberculosis screening.
CPR/First Aid Certification must be acquired within 60 days of employment and maintained once employed.

Nice To Haves

Experience with community corrections services is preferred.
Strong organization skills, problem-solving skills and judgment are desired.
Preference will be given to those with proven record keeping, report writing skills and other case management skills.
May be required to drive a van.

Responsibilities

Conduct intake procedures with assigned residents (e.g., review BOP regulations, Agency/program policies, rules & regulations regarding employment, privileges, contraband, conduct).
Work with assigned resident(s) to develop & implement individual program plans, goals, & meet with residents on an on-going basis to ensure compliance (e.g. review program reports, logs regarding conduct, completion of assigned tasks, incident reports).
Supervise, monitor, and document the needs of assigned residents identifying and coordinating appropriate activities and participation, in-house and in the community, including educational/vocational/ employment acquisition and performance activities.
Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.
Participate as needed in the provision of programs groups/classes, including counseling programs, T-DAT and out-patient treatment programs.
Coordinate and monitor resident releases from VOAC including the development and verification of community release plans in compliance with program procedures.
Maintain complete resident files on each assigned resident in compliance with program procedures, Federal Bureau of Prisons and ACA standards.
Document and record case activities and reports via the electronic case management database; review case files to ensure on-going audit-ready status.
Participate in Program Review Team Meetings.
Act as an advocate for assigned resident(s) with outside entities, which provide needed programs & services (e.g., housing, employment, alcohol, substance abuse, prescription drugs) in order to determine client eligibility, ensure program criterion are met, identify barriers to success and ways to overcome such.
Perform coverage duties as needed (e.g., conduct alcohol/drug testing, issue incident reports, maintain logs, files, records; screen visitors; respond to inquiries from family members, probation/parole authority authorities regarding violations).
Drive on company business and/or transport clients as required.
Participate in the provision of pre-service and in-service training for staff as directed.
Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.
Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.
Attend staff meetings and other VOAC work-related meetings and functions.
Assist in ensuring the facilitys compliance with the American Correctional Associations standards for accreditation.
Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
Perform other duties as assigned.