NineStar Connect - Residential Service Consultant
NineStar Connect•Greenfield, IN
•Onsite
About The Position
Join NineStar Connect as a Residential Service Consultant and make a real difference in your community! In this role, you’ll be the first point of contact for our residential customers, assisting them with their Electric, Communications, Water, and Wastewater services. You’ll answer questions, resolve issues, process information, and help customers make the most of their NineStar Utilities - all while providing outstanding service and support.
Requirements
- High school diploma or equivalent required.
- Minimum of 3 years of proven experience in providing excellent customer service.
- Proficiency in using various software programs, including Microsoft Office Suite (Excel, Word, Outlook, and Teams), and NISC-iVUE is essential.
- Strong oral and written communication skills, with the ability to effectively interact with customers, colleagues, and vendors.
- Strong organizational and time management skills to handle multiple tasks and meet deadlines.
- On-call and Saturday rotation is required.
Nice To Haves
- Familiarity with the Telecommunications and/or utility industry is preferred.
Responsibilities
- Provide in-person and phone-based support, addressing questions and concerns related to service options, billing, and account information.
- Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met.
- Create, process, and schedule service orders for changes, additions, or repairs, collaborating with other departments as needed to ensure timely completion.
- Complete essential administrative duties such as preparing correspondence, verifying customer information, and conducting credit checks.
- Represent NineStar’s commitment to quality and integrity by fostering positive relationships with every customer you assist.
Benefits
- medical, dental, and vision insurance
- 401k matching
- paid parental leave
- short term disability
- long term disability
- life insurance
- profit sharing
- various service discounts
- reimbursement funds for continuing education
- in-house training and ongoing development
- paid incentives as well as on-site fitness centers available at each office location
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
