Residential Sales Manager

Gem Plumbing & Heating•Lincoln, RI

About The Position

Gem Plumbing & Heating is seeking a Residential Sales Manager for its Home Services Business. This role involves leading and managing Sales and/or Comfort Advisors to drive revenue growth and meet sales targets. The manager will be responsible for developing and executing sales strategies, expanding the customer base, and ensuring exceptional customer experiences. The goal is to drive sales success, foster a motivated team, and maintain a customer-centric approach to help the business thrive.

Requirements

Proven experience (5+ years) in residential sales, with a track record of meeting or exceeding sales targets.
Strong leadership and team management skills, with a demonstrated ability to lead and inspire Comfort Advisors.

Nice To Haves

Prior experience in the home services industry is highly preferred.

Responsibilities

Lead, mentor, and motivate the Sales and/or Comfort Advisors to achieve and exceed sales goals.
Monitor and analyze sales performance metrics to identify areas of improvement and implement corrective actions.
Facilitate, track, and evaluate daily, weekly, and monthly sales performance.
Prepare and present regular sales reports to senior management, highlighting achievements and areas requiring attention.
Develop and implement effective sales strategies to maximize revenue and market share.
Work with the Marketing Manager to develop and promote new programs to maintain a strong off-peak workload.
Identify opportunities for business expansion and collaborate with the Marketing team to develop targeted sales campaigns.
Coordinate with other departments to ensure smooth sales-to-install handoffs and exceptional customer experiences.
Conduct regular meetings with Sales and/or Comfort Advisors to communicate sales targets, share best practices, and foster a collaborative work environment.
Review all proposals in the quote tool for options and approved discounts.
Hold Sales and/or Comfort Advisors accountable for quoting in the home and leading with financing.
Attend managers' meetings focusing on the sales and performance of the department and procedure changes.
Prepare and conduct Sales and/or Comfort Advisor commission reviews with follow-up on performance issues.
Participate in recruiting and training efforts to build a team of skilled and high-performing Sales and/or Comfort Advisors.
Ensure all company vehicles are maintained according to fleet policy.
Other duties/tasks as necessary.