Residential Safety Agent (Armed)

Concentric•Washington, DC

20h•Onsite

About The Position

Concentric is seeking a Residential Safety Agent (RSA) to join their team, embedded with a client in Washington, DC. This is a full-time, onsite position requiring a customer service-focused approach while performing critical security functions. The RSA will be part of the client’s residential physical security team, responsible for monitoring access control systems, supporting incident management, and coordinating emergency response to ensure 24/7 coverage. The role involves working 12-hour shifts, including weekends, nights, and holidays, with rotating schedules. Concentric is a risk consultancy that provides strategic security and intelligence services globally. They specialize in delivering holistic security solutions for private clients and corporations, offering services such as risk assessments, physical protection, threat intelligence, and training. Their core values are Integrity, Collaboration, Relationships, Excellence, Creativity, and Results.

Requirements

Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use
Must currently possess and maintain a valid concealed carry firearm permit and legally carry a firearm in Washington, DC.
Must hold or be able to obtain CPR/FA training or higher.
Experience in successful project management, participating in a small team environment.
Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams.
A successful track record operating within a high-touch, customer service environment.
Appropriate professional bearing and customer service skills.
Demonstrated computer skills, including Google Suite and MS Office applications.
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
Excellent written and verbal communication skills, including comfort working with senior leadership.
Skilled in synthesizing facts, concepts, and principles.
Emotional intelligence and a customer-focused approach.

Nice To Haves

Bachelor’s Degree in a related field or relevant experience
Executive Protection and/or Tactical training preferred
Advanced medical training (EMT, WEMT, WFR, TCCC/TECC)
Experience with physical security and alarm systems

Responsibilities

Act to support threat management and emergency response, and be the first point of contact for client security needs.
Monitor and manage the camera system, access control technology, and other security tools.
Advise and take action addressing unknown visitors, phone calls, and other contacts.
Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
Provide a high standard of customer service delivery for clients, guests, and staff.
Ensure client deliverables are met across the full suite of security services.
Proactively communicate with clients regarding risks to personnel, property, or privacy.
Ensure completion of any client-required plans, surveys, or reports.
Assist with customer service issues to ensure a consistently high level of service.
Communicate with co-workers, management, clients, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures, and instructions.

Benefits

HSA medical plan covers 100% of the premium for employee-only coverage.
PPO medical plan requires an employee contribution for employee-only coverage.
Concentric covers a substantial portion of the premium for dependents for both medical plans.
HSA employer contribution.
Employer-paid insurance: life, STD, LTD, and AD&D.
401k including employer match & immediate vesting.
11 Paid holidays.
12 Paid Time-Off.
Annual Health & Wellness Benefit.
Pet Insurance.
National discount employee program.
Employee Assistance Program for personal needs.
Credentity Protection - Eclipse Digital Protection by Concentric.
Dedicated Security and Intelligence Training Programs for Professional Development.
Coaching and Mentoring Opportunities.