Residential Property Manager, R&T Lofts

Indigo Living•Des Moines, IA

About The Position

We are a group of passionate people managing incredible communities. We are the GO team! This role is a fit for individuals who take ownership, understand the big picture, find small everyday wins, and do more with less. The ideal candidate is a natural communicator, able to simplify complex situations, and comfortable communicating on multiple channels (phone, email, chat, Facebook, etc.). A curious and driven individual who asks root-cause questions and follows up with more questions will thrive. Flexibility and a willingness to learn and adapt to changes are essential. Availability for a flexible work week, including some weekend coverage, is required.

Requirements

At least two years of experience in a supervisory capacity managing multifamily communities.
Associate degree in business or a related field.
Flexibility and availability for a flexible work week, including some weekend coverage.
Comfortable communicating on multiple channels such as phone, email, chat, Facebook etc.
Curiosity and drive to ask root-cause questions and follow up.
Ability to take ownership and understand the big picture.
Ability to find small everyday wins and do more with less.
Natural communication skills to make complex situations simple.

Responsibilities

Recommending promotions for Leasing Consultants based on coaching and skill gap closure.
Reviewing leasing reports to ensure the team is converting prospects to residents.
Deescalating resident issues to achieve positive outcomes, such as 5-star reviews.
Reprioritizing maintenance tasks in response to unexpected issues like water leaks.
Collaborating with the maintenance team to reduce supply expenses.
Brainstorming with the marketing team on new community marketing ideas, such as TikTok content.