Residential Program Supervisor (Evenings)

Lawrence Hall • Chicago, IL

5d • Onsite

About The Position

The Residential Program Supervisor (Evenings) provides leadership and oversight for residential programming during afternoon and evening hours within our Child & Family Treatment Center (CFTC), a 24-hour residential program serving youth ages 8–18 referred by DCFS and ISBE. This position is responsible for ensuring a safe, structured, and supportive environment for youth while supervising direct care staff and responding to critical incidents and emergencies. This is an excellent opportunity for someone who is a confident leader, remains calm in crisis situations, and is passionate about supporting youth on their path toward healing and growth.

Requirements

• Bachelor's degree and at least one year of related experience in human services, social services, behavioral health, education, or a related field; OR High School Diploma/GED and five years of related human services experience.
• Demonstrated leadership, communication, and problem-solving skills.
• Valid Illinois driver's license with an acceptable driving record.
• Ability to successfully complete required background checks and drug screening.
• Ability to work evenings, weekends, and holidays as scheduled.
• Requires frequent movement throughout the facility and the ability to kneel and safely return to a standing position without assistance as part of crisis intervention responsibilities.

Nice To Haves

• Experience working in residential care, child welfare, behavioral health, youth development, or a related setting.
• Experience with crisis intervention and trauma-informed care practices.
• Previous staff supervision or team leadership experience.

Responsibilities

• Supervise, coach, and support Youth Treatment Specialists to ensure high-quality care and adherence to program expectations.
• Maintain safety, staffing coverage, schedules, and daily residential operations during evening shifts.
• Respond to behavioral incidents and crisis situations using trauma-informed de-escalation techniques and intervention strategies.
• Complete required documentation, incident reports, and shift communications accurately and timely.
• Coordinate youth transportation, medical appointments, emergency responses, and other operational needs.
• Collaborate with clinical, educational, and residential teams to support treatment goals and positive youth outcomes.

Benefits

• Average of 17-25 days PTO + 9 holidays.
• Medical insurance (HMO and PPO options).
• Dental insurance (HMO and PPO options).
• Vision insurance.
• 401(k) with up to 5% employer match and auto-vesting.
• Flexible Spending Accounts (FSA) for Medical and Dependent Care.
• Pre-tax commuter benefits for parking and transit.
• 100% employer-paid Basic Life and AD&D Insurance.
• Voluntary Life Insurance for employees, spouses, and children.
• Accident and Critical Illness Insurance.
• Short-Term and Long-Term Disability coverage.
• 100% employer-paid Employee Assistance Program (EAP).
• Wellness Reimbursement Program.
• Employee Referral Bonus up to $1,500.
• Public Service Loan Forgiveness eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level