Residential Program Specialist

EXCENTIA HUMAN SERVICES•Lancaster, PA

4d•Onsite

About The Position

Monitors and ensures that individuals are receiving quality/comprehensive care and services. Supervises and coordinates all personnel assigned to the home by completing various duties related to program planning, health needs, staff management, and regulatory compliance.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write detailed reports and professional correspondence.
Ability to speak clearly and express self well with a diverse group of individuals, family members, staff, vendors, professionals, and medical personnel.
Ability to speak clearly and express self well in groups and in one-on-one conversations.
Computer skills, ability to navigate the internet and complete web-based reports is required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to think independently, gather relevant information systematically, grasp complexities and use problem solving skills daily.
Ability to act with clarity and in a timely manner.
Minimum of a bachelor’s degree in a related field.
2 years experience working directly with persons with intellectual/developmental disabilities.
Experience in the facilitating and implementation of individual support plans which are person centered and meaningful.
Previous managerial experience required.
Demonstrated leadership ability.
Valid and current Pennsylvania Driver’s License.

Responsibilities

Participates in the referral process, including initial visits and orienting individuals and families/guardians to the home.
Completes required paperwork, including admission forms, assessment forms, and establishing individual records.
Coordinates individual program planning, ensuring monthly and quarterly documentation of participation and progress towards outcomes.
Develops, revises, and implements Individual Support Plans (ISPs).
Monitors individuals' health needs, schedules appointments, and ensures accurate paperwork completion.
Trains direct service workers on health and safety needs relevant to individuals.
Addresses immediate individual problems in collaboration with program staff and the interdisciplinary team, reporting serious concerns to the Director.
Supervises all personnel assigned to the home, including monitoring performance, training new staff, ensuring required training completion, conducting annual performance evaluations, and monitoring staff performance during announced and unannounced visits.
Coordinates monthly staff meetings with Program Supervisors to facilitate communication and ensure consistency of goals/outcomes.
Oversees the coordination of staff schedules, including assisting with substitutes and organizing schedules for efficient use of staff time and elimination of overtime.
Ensures coverage of staff shortages in the absence of a Program Supervisor or substitute staff.
Keeps Program Supervisors informed of agency happenings and changes, ensuring timely forwarding of communication.
Establishes a contingency plan for lengthy absences to ensure continuity of services.
Ensures compliance with agency policy and procedures, state regulations, county guidelines, and other relevant regulations.
Assures accurate completion of all required reports and forms, including medical reports, house budgets, individual expenditures, reportable incidents, programmatic reports, and payroll submissions.
Assists with internal licensing inspections and preparation for annual state licensing.
Acts as a host for visitors to the organization.
Demonstrates knowledge of emergency procedures and reporting requirements.
Serves on the Emergency On-call team, as a Certified Investigator, and as a Certified Medication Trainer or Practicum Observer at the discretion of the Director.
Conveys observations and key issues to the Director on a regular basis.
Attends and conducts meetings and training as required.
Completes a minimum of 24 hours of training relevant to human services training each training year.
Works in a manner consistent with the Core Values of the organization.
Performs other duties and/or special projects as assigned.